Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Soluções
Encontre a abordagem certa para usar a IA na organização
Compre, estenda, crie ou faça parcerias para alcançar os benefícios transformadores da IA.
Compre soluções predefinidas
Microsoft 365 Copilot
Transforme seu trabalho com um assistente de IA poderoso e segurança de nível empresarial integrada.
Estenda e personalize
Microsoft Copilot Studio
Crie e personalize agentes de IA para expandir as funcionalidades do Microsoft 365 Copilot.
Desenvolva suas próprias soluções
Fábrica de IA do Azure
Crie, personalize e gerencie aplicativos e agentes de IA em escala.
Trabalhe com parceiros
Parceiro do marketplace
Acelere sua transformação com IA com a ajuda de parceiros confiáveis da Microsoft.
CUSTOMER STORIES
Siga a Microsoft