Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Soluções
Encontre a abordagem de IA certa para a sua organização
Compre, prolongue, desenvolva ou faça parceria para alcançar benefícios transformadores de IA.
Compre soluções pré-criadas
Microsoft 365 Copilot
Transforme o trabalho com um assistente de IA poderoso com segurança de nível empresarial.
Expandir e personalizar
Microsoft Copilot Studio
Crie e personalize agentes de IA para ampliar as capacidades do Microsoft 365 Copilot.
Crie as suas próprias soluções
Azure AI Foundry
Conceba, personalize e faça a gestão de aplicações e agentes de IA em escala.
Trabalhe com parceiros
Marketplace de parceiros
Alimente a sua transformação de IA com a ajuda de parceiros fidedignos.
CUSTOMER STORIES
Siga a Microsoft