Jacki O'Neill

Director of Microsoft Research Africa, Nairobi

Papiers de Collaboration

Afficher par:

- Beyond Metrics: Evaluating LLMs’ Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios
  
  Millicent Ochieng, Varun Gumma, Sunayana Sitaram, Jindong Wang, Vishrav Chaudhary, Keshet Ronen, Kalika Bali, Jacki O'Neill
  
  Association for Computational Linguistics (ACL 2025) | May 2025
  
  Publication Projet
- Social by Nature: How Socio-tecture Shapes the Work of SMBs and Considerations for Reimagining Collaborative Human-AI Systems
  
  Elizabeth Ankrah, Kagonya Awori, Stephanie Nyairo, Mercy Muchai, Millicent Ochieng, Mark Kariuki, Gillian R Hayes, Jacki O'Neill
  
  CHI 2025 | April 2025
  
  Publication Projet
- Microsoft New Future of Work Report 2024
  
  Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
  
  MSR-TR-2024-56 | December 2024
  
  Publié par Microsoft
  
  Publication Projet Projet
- Dukawalla: Voice Interfaces for Small Businesses in Africa
  
  Elizabeth Ankrah, Stephanie Nyairo, Mercy Muchai, Kagonya Awori, Millicent Ochieng, Mark Kariuki, Jacki O'Neill
  
  ArXiv | November 2024
  
  Publication PDF Projet
- Towards Measuring and Modeling “Culture” in LLMs: A Survey
  
  Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, M. Choudhury
  
  EMNLP 2024 | November 2024
  
  DOI
- Working with Generative AI: We need more African Voices, Real African Voices
  
  Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
  
  November 2024
  
  Projet
- White Paper on AI and the Future of Work in Africa
  
  Jacki O'Neill, Vukosi Marivate, Barbara Glover, Winnie Karanu, Girmaw Abebe Tadesse, et.al.
  
  May 2024
  
  Publication Projet
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
  
  Najeeb G. Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
  
  4th African Human Computer Interaction Conference Proceedings (AfriCHI) | November 2023
  
  Publication
- “It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
  
  Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
  
  2022 Conference on Computer Supported Cooperative Work | November 2022
  
  Publication Projet Projet
- Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
  
  PDF DOI Publication
- Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
  
  Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
  
  LREC | June 2022
  
  Publication
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
  
  Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Matt Roach, Matt Jones, Samia Ibtasam, Heloisa Candello, Beni Chugh, Suleman Shahid
  
  CHI 2022 | April 2022
  
  Publication Projet
- A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
  
  Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
  
  LAW | EMNLP | December 2021
  
  Publication Publication Projet
- Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
  
  Naveena Karusala, Ding Wang, Jacki O'Neill
  
  CHI 2020 | April 2020
  
  Publication
- Please Call the Specialism: Using WeChat to Support Patient Care in China
  
  Ding Wang, Santosh Kale , Jacki O'Neill
  
  CHI 2020 | April 2020
  
  Publication Projet
- The Unbearable Modernity of Mobile Money: Technical Report
  
  Ishita Ghosh, Jacki O'Neill
  
  MSR-TR-2020-6 | March 2020
  
  Publié par Microsoft
  
  Publication Projet
- The Unbearable Modernity of Mobile Money
  
  Ishita Ghosh, Jacki O'Neill
  
  Journal of Computer Supported Co-operative Work | February 2020
  
  Publication Projet
- Rethinking Financial Inclusion: From Access to Autonomy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
  
  David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
  
  PDF DOI Projet
- Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
  
  Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
  
  Computer-Human Interaction | March 2019
  
  Publication Projet
- Designing a financial management smartphone app for users with mixed literacies
  
  Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
  
  2019 Information and Communication Technologies and Development | January 2019
  
  DOI
- Rethinking MOOCs: The Promises for Better Education in India
  
  David Nemer, Jacki O'Neill (jaoneil)
  
  International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
  
  DOI
- Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
  
  Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
  
  Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
  
  Article No. 72
  
  PDF DOI Projet
- ‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
  
  Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
  
  Computer Supported Co-operative Work (CSCW) | November 2018
  
  CSCW Best Paper
  
  Publication
- Prayana: Intermediated Financial Management in Resource-Constrained Settings
  
  Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
  
  CHI 2018 Conference on Human Factors in Computing Systems | April 2018
  
  'Best of India' Award at IndiaHCI 2018
  
  PDF DOI Projet
- Working Digital Money into a Cash Economy
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  MSR-TR-2017-57 | December 2017
  
  Publié par Microsoft
  
  Publication Projet
- Prayana: A Journey Towards Financial Inclusion
  
  Apurv Mehra, Sambhav Satija, Jacki O'Neill
  
  ICTD'17 | December 2017
  
  PDF Projet
- How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians
  
  Indrani Medhi Thies (indranim), Jacki O'Neill (jaoneil), Nandita Menon, Sneha Magapu, Manisha Subramony
  
  INTERACT 2017 | September 2017
  
  Publication Projet Projet
- Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
  
  PDF DOI Projet
- Sociality, Tempo & Flow: Learning from Namibian Ride-sharing
  
  Joseph Kasera, Jacki O'Neill, Nic Bidwell
  
  Proceedings of the First African Conference on Human Computer Interaction | November 2016
  
  Publication Publication Projet
- ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
  
  June 2016
  
  Publication Publication
- The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
  
  Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
  
  June 2016
  
  Publication
- Peer-to-peer in the workplace: A view from the road
  
  Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
  
  CHI Conference on Human Factors in Computing Systems | May 2016
  
  Honorable Mention
  
  PDF DOI Projet
- Does the Sharing Economy do any Good?
  
  Tawanna R. Dillahunt, Loren Terveen, Airi Lampinen, Cory Kendrick, Jacki O'Neill
  
  March 2016
  
  Publication Projet
- Turking In A Global Labour Market
  
  David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
  
  Computer Supported Cooperative Work (CSCW) | January 2016
  
  This is an almost final version, the final version is on the Springer site
  
  Publication Publication Projet
- Revisiting CGNet Swara and its Impact in Rural India
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
  
  May 2015
  
  Publication Publication
- Blended Learning in Indian Colleges with Massively Empowered Classroom
  
  Ed Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Viraj Kumar, Bill Thies
  
  March 2015
  
  Publication Publication
- KrishiPustak: A Social Networking System for Low- Literate Farmers
  
  Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
  
  March 2015
  
  Best of CSCW honorable mention
  
  Publication Publication Projet
- KrishiPustak: A Social Networking System for Low- Literate Farmers
  
  Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
  
  ACM Conference on Computer-Supported Cooperative Work | March 2015
  
  Best of CSCW honorable mention
  
  Publication Publication Projet
- Turk-Life in India
  
  Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
  
  Proceedings of Group 2014 | November 2014
  
  Publication Projet
- Ethnography in Parallel
  
  Jacki O'Neill, Rinku Gajera
  
  COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems | May 2014
  
  COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems
  
  Publication
- Being a turker
  
  Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta, Martin, David
  
  Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, pp. 224-235. | February 2014
  
  Publication Publication
- Relationship-based Business Process Crowdsourcing?
  
  Jacki O'Neill, David Martin
  
  January 2013
  
  Publication
- Lifting the mantle of protection from Weber’s presuppositions in his theory of bureaucracy
  
  Graham Button, David Martin, Jacki O'Neill, Tommaso Colombino
  
  Human Studies | May 2012
  
  Publication
- When a little knowledge isn’t a dangerous thing
  
  Jacki O'Neill, David Martin, Tommaso Colombino, Antonietta Grasso
  
  May 2011
  
  Publication
- The times they are a-changin’: mobile payments in india
  
  Deepti Kumar, David Martin, Jacki O'Neill
  
  April 2011
  
  Publication Projet
- From ethnographic study to mixed reality: a remote collaborative troubleshooting system
  
  Jacki O'Neill, Stefania Castellani, Frederic Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai
  
  March 2011
  
  Publication
- Colour, it’s just a constant problem’: an examination of practice, infrastructure and workflow in colour printing
  
  David Martin, Jacki O'Neill, Tommaso Colombino, Frederic Roulland, Jutta Willamowski
  
  Computer Supported Cooperative Work, 2 | Publié par Springer | 2010
  
  Publication Publication
- Event extraction for legal case building and reasoning
  
  Nikolaos Lagos, Frederique Segond, Stefania Castellani, Jacki O'Neill
  
  Intelligent Information Processing V | January 2010
  
  Publication
- Talking about (my) Generation’: Creativity, Practice, Technology & Talk
  
  David Martin, Jacki O'Neill, Dave Randall
  
  September 2009
  
  Publication
- Designing for diagnosing: Introduction to the special issue on diagnostic work
  
  Monika Büscher, Jacki O'Neill, John Rooksby
  
  Computer Supported Cooperative Work (CSCW) | June 2009
  
  Publication
- Designing technology as an embedded resource for troubleshooting
  
  Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frederic Roulland
  
  Computer Supported Cooperative Work (CSCW) | June 2009
  
  Publication
- Asymmetrical collaboration in print shop-customer relationships
  
  Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey Woolfe
  
  September 2007
  
  Publication
- The practical indispensability of articulation work to immediate and remote help-giving
  
  Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
  
  November 2006
  
  Publication
- Representations Can be Good Enough
  
  Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frederic Roulland, Peter Tolmie
  
  January 2005
  
  Publication

- Beyond Metrics: Evaluating LLMs’ Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios
  
  Millicent Ochieng, Varun Gumma, Sunayana Sitaram, Jindong Wang, Vishrav Chaudhary, Keshet Ronen, Kalika Bali, Jacki O'Neill
  
  Association for Computational Linguistics (ACL 2025) | May 2025
  
  Publication Projet
- Social by Nature: How Socio-tecture Shapes the Work of SMBs and Considerations for Reimagining Collaborative Human-AI Systems
  
  Elizabeth Ankrah, Kagonya Awori, Stephanie Nyairo, Mercy Muchai, Millicent Ochieng, Mark Kariuki, Gillian R Hayes, Jacki O'Neill
  
  CHI 2025 | April 2025
  
  Publication Projet
- Microsoft New Future of Work Report 2024
  
  Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
  
  MSR-TR-2024-56 | December 2024
  
  Publié par Microsoft
  
  Publication Projet Projet
- Dukawalla: Voice Interfaces for Small Businesses in Africa
  
  Elizabeth Ankrah, Stephanie Nyairo, Mercy Muchai, Kagonya Awori, Millicent Ochieng, Mark Kariuki, Jacki O'Neill
  
  ArXiv | November 2024
  
  Publication PDF Projet
- Towards Measuring and Modeling “Culture” in LLMs: A Survey
  
  Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, M. Choudhury
  
  EMNLP 2024 | November 2024
  
  DOI
- Working with Generative AI: We need more African Voices, Real African Voices
  
  Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
  
  November 2024
  
  Projet
- White Paper on AI and the Future of Work in Africa
  
  Jacki O'Neill, Vukosi Marivate, Barbara Glover, Winnie Karanu, Girmaw Abebe Tadesse, et.al.
  
  May 2024
  
  Publication Projet
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
  
  Najeeb G. Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
  
  4th African Human Computer Interaction Conference Proceedings (AfriCHI) | November 2023
  
  Publication
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians
  
  Indrani Medhi Thies (indranim), Jacki O'Neill (jaoneil), Nandita Menon, Sneha Magapu, Manisha Subramony
  
  INTERACT 2017 | September 2017
  
  Publication Projet Projet
- Beyond Metrics: Evaluating LLMs’ Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios
  
  Millicent Ochieng, Varun Gumma, Sunayana Sitaram, Jindong Wang, Vishrav Chaudhary, Keshet Ronen, Kalika Bali, Jacki O'Neill
  
  Association for Computational Linguistics (ACL 2025) | May 2025
  
  Publication Projet
- Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
  
  Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
  
  LREC | June 2022
  
  Publication
- A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
  
  Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
  
  LAW | EMNLP | December 2021
  
  Publication Publication Projet
- Designing a financial management smartphone app for users with mixed literacies
  
  Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
  
  2019 Information and Communication Technologies and Development | January 2019
  
  DOI
- Event extraction for legal case building and reasoning
  
  Nikolaos Lagos, Frederique Segond, Stefania Castellani, Jacki O'Neill
  
  Intelligent Information Processing V | January 2010
  
  Publication
- Beyond Metrics: Evaluating LLMs’ Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios
  
  Millicent Ochieng, Varun Gumma, Sunayana Sitaram, Jindong Wang, Vishrav Chaudhary, Keshet Ronen, Kalika Bali, Jacki O'Neill
  
  Association for Computational Linguistics (ACL 2025) | May 2025
  
  Publication Projet
- Social by Nature: How Socio-tecture Shapes the Work of SMBs and Considerations for Reimagining Collaborative Human-AI Systems
  
  Elizabeth Ankrah, Kagonya Awori, Stephanie Nyairo, Mercy Muchai, Millicent Ochieng, Mark Kariuki, Gillian R Hayes, Jacki O'Neill
  
  CHI 2025 | April 2025
  
  Publication Projet
- Microsoft New Future of Work Report 2024
  
  Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
  
  MSR-TR-2024-56 | December 2024
  
  Publié par Microsoft
  
  Publication Projet Projet
- Dukawalla: Voice Interfaces for Small Businesses in Africa
  
  Elizabeth Ankrah, Stephanie Nyairo, Mercy Muchai, Kagonya Awori, Millicent Ochieng, Mark Kariuki, Jacki O'Neill
  
  ArXiv | November 2024
  
  Publication PDF Projet
- Towards Measuring and Modeling “Culture” in LLMs: A Survey
  
  Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, M. Choudhury
  
  EMNLP 2024 | November 2024
  
  DOI
- Working with Generative AI: We need more African Voices, Real African Voices
  
  Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
  
  November 2024
  
  Projet
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
  
  Najeeb G. Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
  
  4th African Human Computer Interaction Conference Proceedings (AfriCHI) | November 2023
  
  Publication
- “It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
  
  Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
  
  2022 Conference on Computer Supported Cooperative Work | November 2022
  
  Publication Projet Projet
- Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
  
  PDF DOI Publication
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
  
  Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Matt Roach, Matt Jones, Samia Ibtasam, Heloisa Candello, Beni Chugh, Suleman Shahid
  
  CHI 2022 | April 2022
  
  Publication Projet
- Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
  
  Naveena Karusala, Ding Wang, Jacki O'Neill
  
  CHI 2020 | April 2020
  
  Publication
- Please Call the Specialism: Using WeChat to Support Patient Care in China
  
  Ding Wang, Santosh Kale , Jacki O'Neill
  
  CHI 2020 | April 2020
  
  Publication Projet
- The Unbearable Modernity of Mobile Money: Technical Report
  
  Ishita Ghosh, Jacki O'Neill
  
  MSR-TR-2020-6 | March 2020
  
  Publié par Microsoft
  
  Publication Projet
- The Unbearable Modernity of Mobile Money
  
  Ishita Ghosh, Jacki O'Neill
  
  Journal of Computer Supported Co-operative Work | February 2020
  
  Publication Projet
- Rethinking Financial Inclusion: From Access to Autonomy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
  
  David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
  
  PDF DOI Projet
- Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
  
  Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
  
  Computer-Human Interaction | March 2019
  
  Publication Projet
- Rethinking MOOCs: The Promises for Better Education in India
  
  David Nemer, Jacki O'Neill (jaoneil)
  
  International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
  
  DOI
- ‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
  
  Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
  
  Computer Supported Co-operative Work (CSCW) | November 2018
  
  CSCW Best Paper
  
  Publication
- Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
  
  Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
  
  Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
  
  Article No. 72
  
  PDF DOI Projet
- Prayana: Intermediated Financial Management in Resource-Constrained Settings
  
  Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
  
  CHI 2018 Conference on Human Factors in Computing Systems | April 2018
  
  'Best of India' Award at IndiaHCI 2018
  
  PDF DOI Projet
- Working Digital Money into a Cash Economy
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  MSR-TR-2017-57 | December 2017
  
  Publié par Microsoft
  
  Publication Projet
- Prayana: A Journey Towards Financial Inclusion
  
  Apurv Mehra, Sambhav Satija, Jacki O'Neill
  
  ICTD'17 | December 2017
  
  PDF Projet
- Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
  
  PDF DOI Projet
- Sociality, Tempo & Flow: Learning from Namibian Ride-sharing
  
  Joseph Kasera, Jacki O'Neill, Nic Bidwell
  
  Proceedings of the First African Conference on Human Computer Interaction | November 2016
  
  Publication Publication Projet
- ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
  
  June 2016
  
  Publication Publication
- The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
  
  Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
  
  June 2016
  
  Publication
- Peer-to-peer in the workplace: A view from the road
  
  Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
  
  CHI Conference on Human Factors in Computing Systems | May 2016
  
  Honorable Mention
  
  PDF DOI Projet
- Does the Sharing Economy do any Good?
  
  Tawanna R. Dillahunt, Loren Terveen, Airi Lampinen, Cory Kendrick, Jacki O'Neill
  
  March 2016
  
  Publication Projet
- Turking In A Global Labour Market
  
  David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
  
  Computer Supported Cooperative Work (CSCW) | January 2016
  
  This is an almost final version, the final version is on the Springer site
  
  Publication Publication Projet
- Revisiting CGNet Swara and its Impact in Rural India
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
  
  May 2015
  
  Publication Publication
- KrishiPustak: A Social Networking System for Low- Literate Farmers
  
  Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
  
  March 2015
  
  Best of CSCW honorable mention
  
  Publication Publication Projet
- KrishiPustak: A Social Networking System for Low- Literate Farmers
  
  Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
  
  ACM Conference on Computer-Supported Cooperative Work | March 2015
  
  Best of CSCW honorable mention
  
  Publication Publication Projet
- Turk-Life in India
  
  Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
  
  Proceedings of Group 2014 | November 2014
  
  Publication Projet
- Ethnography in Parallel
  
  Jacki O'Neill, Rinku Gajera
  
  COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems | May 2014
  
  COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems
  
  Publication
- Being a turker
  
  Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta, Martin, David
  
  Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, pp. 224-235. | February 2014
  
  Publication Publication
- Relationship-based Business Process Crowdsourcing?
  
  Jacki O'Neill, David Martin
  
  January 2013
  
  Publication
- When a little knowledge isn’t a dangerous thing
  
  Jacki O'Neill, David Martin, Tommaso Colombino, Antonietta Grasso
  
  May 2011
  
  Publication
- The times they are a-changin’: mobile payments in india
  
  Deepti Kumar, David Martin, Jacki O'Neill
  
  April 2011
  
  Publication Projet
- From ethnographic study to mixed reality: a remote collaborative troubleshooting system
  
  Jacki O'Neill, Stefania Castellani, Frederic Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai
  
  March 2011
  
  Publication
- Colour, it’s just a constant problem’: an examination of practice, infrastructure and workflow in colour printing
  
  David Martin, Jacki O'Neill, Tommaso Colombino, Frederic Roulland, Jutta Willamowski
  
  Computer Supported Cooperative Work, 2 | Publié par Springer | 2010
  
  Publication Publication
- Talking about (my) Generation’: Creativity, Practice, Technology & Talk
  
  David Martin, Jacki O'Neill, Dave Randall
  
  September 2009
  
  Publication
- Designing technology as an embedded resource for troubleshooting
  
  Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frederic Roulland
  
  Computer Supported Cooperative Work (CSCW) | June 2009
  
  Publication
- Designing for diagnosing: Introduction to the special issue on diagnostic work
  
  Monika Büscher, Jacki O'Neill, John Rooksby
  
  Computer Supported Cooperative Work (CSCW) | June 2009
  
  Publication
- Asymmetrical collaboration in print shop-customer relationships
  
  Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey Woolfe
  
  September 2007
  
  Publication
- The practical indispensability of articulation work to immediate and remote help-giving
  
  Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
  
  November 2006
  
  Publication
- Representations Can be Good Enough
  
  Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frederic Roulland, Peter Tolmie
  
  January 2005
  
  Publication
- Microsoft New Future of Work Report 2024
  
  Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
  
  MSR-TR-2024-56 | December 2024
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- Microsoft New Future of Work Report 2024
  
  Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
  
  MSR-TR-2024-56 | December 2024
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
  
  Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Matt Roach, Matt Jones, Samia Ibtasam, Heloisa Candello, Beni Chugh, Suleman Shahid
  
  CHI 2022 | April 2022
  
  Publication Projet
- Microsoft New Future of Work Report 2024
  
  Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
  
  MSR-TR-2024-56 | December 2024
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- Microsoft New Future of Work Report 2024
  
  Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
  
  MSR-TR-2024-56 | December 2024
  
  Publié par Microsoft
  
  Publication Projet Projet
- Working with Generative AI: We need more African Voices, Real African Voices
  
  Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
  
  November 2024
  
  Projet
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
  
  PDF DOI Publication
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
  
  Naveena Karusala, Ding Wang, Jacki O'Neill
  
  CHI 2020 | April 2020
  
  Publication
- Please Call the Specialism: Using WeChat to Support Patient Care in China
  
  Ding Wang, Santosh Kale , Jacki O'Neill
  
  CHI 2020 | April 2020
  
  Publication Projet
- The Unbearable Modernity of Mobile Money: Technical Report
  
  Ishita Ghosh, Jacki O'Neill
  
  MSR-TR-2020-6 | March 2020
  
  Publié par Microsoft
  
  Publication Projet
- The Unbearable Modernity of Mobile Money
  
  Ishita Ghosh, Jacki O'Neill
  
  Journal of Computer Supported Co-operative Work | February 2020
  
  Publication Projet
- Rethinking Financial Inclusion: From Access to Autonomy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
  
  David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
  
  PDF DOI Projet
- Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
  
  Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
  
  Computer-Human Interaction | March 2019
  
  Publication Projet
- Designing a financial management smartphone app for users with mixed literacies
  
  Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
  
  2019 Information and Communication Technologies and Development | January 2019
  
  DOI
- Rethinking MOOCs: The Promises for Better Education in India
  
  David Nemer, Jacki O'Neill (jaoneil)
  
  International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
  
  DOI
- ‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
  
  Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
  
  Computer Supported Co-operative Work (CSCW) | November 2018
  
  CSCW Best Paper
  
  Publication
- Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
  
  Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
  
  Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
  
  Article No. 72
  
  PDF DOI Projet
- Prayana: Intermediated Financial Management in Resource-Constrained Settings
  
  Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
  
  CHI 2018 Conference on Human Factors in Computing Systems | April 2018
  
  'Best of India' Award at IndiaHCI 2018
  
  PDF DOI Projet
- Working Digital Money into a Cash Economy
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  MSR-TR-2017-57 | December 2017
  
  Publié par Microsoft
  
  Publication Projet
- Prayana: A Journey Towards Financial Inclusion
  
  Apurv Mehra, Sambhav Satija, Jacki O'Neill
  
  ICTD'17 | December 2017
  
  PDF Projet
- Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
  
  PDF DOI Projet
- ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
  
  June 2016
  
  Publication Publication
- The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
  
  Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
  
  June 2016
  
  Publication
- Peer-to-peer in the workplace: A view from the road
  
  Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
  
  CHI Conference on Human Factors in Computing Systems | May 2016
  
  Honorable Mention
  
  PDF DOI Projet
- Turking In A Global Labour Market
  
  David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
  
  Computer Supported Cooperative Work (CSCW) | January 2016
  
  This is an almost final version, the final version is on the Springer site
  
  Publication Publication Projet
- Revisiting CGNet Swara and its Impact in Rural India
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
  
  May 2015
  
  Publication Publication
- Turk-Life in India
  
  Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
  
  Proceedings of Group 2014 | November 2014
  
  Publication Projet
- Relationship-based Business Process Crowdsourcing?
  
  Jacki O'Neill, David Martin
  
  January 2013
  
  Publication
- Lifting the mantle of protection from Weber’s presuppositions in his theory of bureaucracy
  
  Graham Button, David Martin, Jacki O'Neill, Tommaso Colombino
  
  Human Studies | May 2012
  
  Publication
- When a little knowledge isn’t a dangerous thing
  
  Jacki O'Neill, David Martin, Tommaso Colombino, Antonietta Grasso
  
  May 2011
  
  Publication
- The times they are a-changin’: mobile payments in india
  
  Deepti Kumar, David Martin, Jacki O'Neill
  
  April 2011
  
  Publication Projet
- Colour, it’s just a constant problem’: an examination of practice, infrastructure and workflow in colour printing
  
  David Martin, Jacki O'Neill, Tommaso Colombino, Frederic Roulland, Jutta Willamowski
  
  Computer Supported Cooperative Work, 2 | Publié par Springer | 2010
  
  Publication Publication
- Talking about (my) Generation’: Creativity, Practice, Technology & Talk
  
  David Martin, Jacki O'Neill, Dave Randall
  
  September 2009
  
  Publication
- Designing technology as an embedded resource for troubleshooting
  
  Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frederic Roulland
  
  Computer Supported Cooperative Work (CSCW) | June 2009
  
  Publication
- Designing for diagnosing: Introduction to the special issue on diagnostic work
  
  Monika Büscher, Jacki O'Neill, John Rooksby
  
  Computer Supported Cooperative Work (CSCW) | June 2009
  
  Publication
- Asymmetrical collaboration in print shop-customer relationships
  
  Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey Woolfe
  
  September 2007
  
  Publication
- The practical indispensability of articulation work to immediate and remote help-giving
  
  Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
  
  November 2006
  
  Publication
- Representations Can be Good Enough
  
  Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frederic Roulland, Peter Tolmie
  
  January 2005
  
  Publication
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- “It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
  
  Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
  
  2022 Conference on Computer Supported Cooperative Work | November 2022
  
  Publication Projet Projet
- Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
  
  PDF DOI Publication
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- The Unbearable Modernity of Mobile Money: Technical Report
  
  Ishita Ghosh, Jacki O'Neill
  
  MSR-TR-2020-6 | March 2020
  
  Publié par Microsoft
  
  Publication Projet
- The Unbearable Modernity of Mobile Money
  
  Ishita Ghosh, Jacki O'Neill
  
  Journal of Computer Supported Co-operative Work | February 2020
  
  Publication Projet
- Rethinking Financial Inclusion: From Access to Autonomy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
  
  David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
  
  PDF DOI Projet
- Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
  
  Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
  
  Computer-Human Interaction | March 2019
  
  Publication Projet
- Rethinking MOOCs: The Promises for Better Education in India
  
  David Nemer, Jacki O'Neill (jaoneil)
  
  International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
  
  DOI
- ‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
  
  Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
  
  Computer Supported Co-operative Work (CSCW) | November 2018
  
  CSCW Best Paper
  
  Publication
- Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
  
  Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
  
  Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
  
  Article No. 72
  
  PDF DOI Projet
- Prayana: Intermediated Financial Management in Resource-Constrained Settings
  
  Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
  
  CHI 2018 Conference on Human Factors in Computing Systems | April 2018
  
  'Best of India' Award at IndiaHCI 2018
  
  PDF DOI Projet
- Working Digital Money into a Cash Economy
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  MSR-TR-2017-57 | December 2017
  
  Publié par Microsoft
  
  Publication Projet
- Prayana: A Journey Towards Financial Inclusion
  
  Apurv Mehra, Sambhav Satija, Jacki O'Neill
  
  ICTD'17 | December 2017
  
  PDF Projet
- How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians
  
  Indrani Medhi Thies (indranim), Jacki O'Neill (jaoneil), Nandita Menon, Sneha Magapu, Manisha Subramony
  
  INTERACT 2017 | September 2017
  
  Publication Projet Projet
- Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
  
  PDF DOI Projet
- Sociality, Tempo & Flow: Learning from Namibian Ride-sharing
  
  Joseph Kasera, Jacki O'Neill, Nic Bidwell
  
  Proceedings of the First African Conference on Human Computer Interaction | November 2016
  
  Publication Publication Projet
- ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
  
  June 2016
  
  Publication Publication
- The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
  
  Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
  
  June 2016
  
  Publication
- Peer-to-peer in the workplace: A view from the road
  
  Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
  
  CHI Conference on Human Factors in Computing Systems | May 2016
  
  Honorable Mention
  
  PDF DOI Projet
- Does the Sharing Economy do any Good?
  
  Tawanna R. Dillahunt, Loren Terveen, Airi Lampinen, Cory Kendrick, Jacki O'Neill
  
  March 2016
  
  Publication Projet
- Turking In A Global Labour Market
  
  David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
  
  Computer Supported Cooperative Work (CSCW) | January 2016
  
  This is an almost final version, the final version is on the Springer site
  
  Publication Publication Projet
- Revisiting CGNet Swara and its Impact in Rural India
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
  
  May 2015
  
  Publication Publication
- KrishiPustak: A Social Networking System for Low- Literate Farmers
  
  Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
  
  March 2015
  
  Best of CSCW honorable mention
  
  Publication Publication Projet
- KrishiPustak: A Social Networking System for Low- Literate Farmers
  
  Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
  
  ACM Conference on Computer-Supported Cooperative Work | March 2015
  
  Best of CSCW honorable mention
  
  Publication Publication Projet
- Blended Learning in Indian Colleges with Massively Empowered Classroom
  
  Ed Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Viraj Kumar, Bill Thies
  
  March 2015
  
  Publication Publication
- Turk-Life in India
  
  Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
  
  Proceedings of Group 2014 | November 2014
  
  Publication Projet
- Relationship-based Business Process Crowdsourcing?
  
  Jacki O'Neill, David Martin
  
  January 2013
  
  Publication
- The times they are a-changin’: mobile payments in india
  
  Deepti Kumar, David Martin, Jacki O'Neill
  
  April 2011
  
  Publication Projet
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet

- Beyond Metrics: Evaluating LLMs’ Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios
  
  Millicent Ochieng, Varun Gumma, Sunayana Sitaram, Jindong Wang, Vishrav Chaudhary, Keshet Ronen, Kalika Bali, Jacki O'Neill
  
  Association for Computational Linguistics (ACL 2025) | May 2025
  
  Publication Projet
- Social by Nature: How Socio-tecture Shapes the Work of SMBs and Considerations for Reimagining Collaborative Human-AI Systems
  
  Elizabeth Ankrah, Kagonya Awori, Stephanie Nyairo, Mercy Muchai, Millicent Ochieng, Mark Kariuki, Gillian R Hayes, Jacki O'Neill
  
  CHI 2025 | April 2025
  
  Publication Projet
- Towards Measuring and Modeling “Culture” in LLMs: A Survey
  
  Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, M. Choudhury
  
  EMNLP 2024 | November 2024
  
  DOI
- Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
  
  Najeeb G. Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
  
  4th African Human Computer Interaction Conference Proceedings (AfriCHI) | November 2023
  
  Publication
- “It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
  
  Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
  
  2022 Conference on Computer Supported Cooperative Work | November 2022
  
  Publication Projet Projet
- Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
  
  Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
  
  LREC | June 2022
  
  Publication
- Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
  
  Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Matt Roach, Matt Jones, Samia Ibtasam, Heloisa Candello, Beni Chugh, Suleman Shahid
  
  CHI 2022 | April 2022
  
  Publication Projet
- A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
  
  Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
  
  LAW | EMNLP | December 2021
  
  Publication Publication Projet
- Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
  
  Naveena Karusala, Ding Wang, Jacki O'Neill
  
  CHI 2020 | April 2020
  
  Publication
- Please Call the Specialism: Using WeChat to Support Patient Care in China
  
  Ding Wang, Santosh Kale , Jacki O'Neill
  
  CHI 2020 | April 2020
  
  Publication Projet
- Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
  
  Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
  
  Computer-Human Interaction | March 2019
  
  Publication Projet
- Designing a financial management smartphone app for users with mixed literacies
  
  Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
  
  2019 Information and Communication Technologies and Development | January 2019
  
  DOI
- ‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
  
  Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
  
  Computer Supported Co-operative Work (CSCW) | November 2018
  
  CSCW Best Paper
  
  Publication
- Prayana: Intermediated Financial Management in Resource-Constrained Settings
  
  Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
  
  CHI 2018 Conference on Human Factors in Computing Systems | April 2018
  
  'Best of India' Award at IndiaHCI 2018
  
  PDF DOI Projet
- Prayana: A Journey Towards Financial Inclusion
  
  Apurv Mehra, Sambhav Satija, Jacki O'Neill
  
  ICTD'17 | December 2017
  
  PDF Projet
- How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians
  
  Indrani Medhi Thies (indranim), Jacki O'Neill (jaoneil), Nandita Menon, Sneha Magapu, Manisha Subramony
  
  INTERACT 2017 | September 2017
  
  Publication Projet Projet
- Sociality, Tempo & Flow: Learning from Namibian Ride-sharing
  
  Joseph Kasera, Jacki O'Neill, Nic Bidwell
  
  Proceedings of the First African Conference on Human Computer Interaction | November 2016
  
  Publication Publication Projet
- ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
  
  June 2016
  
  Publication Publication
- The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
  
  Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
  
  June 2016
  
  Publication
- Peer-to-peer in the workplace: A view from the road
  
  Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
  
  CHI Conference on Human Factors in Computing Systems | May 2016
  
  Honorable Mention
  
  PDF DOI Projet
- Does the Sharing Economy do any Good?
  
  Tawanna R. Dillahunt, Loren Terveen, Airi Lampinen, Cory Kendrick, Jacki O'Neill
  
  March 2016
  
  Publication Projet
- Revisiting CGNet Swara and its Impact in Rural India
  
  Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
  
  May 2015
  
  Publication Publication
- KrishiPustak: A Social Networking System for Low- Literate Farmers
  
  Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
  
  March 2015
  
  Best of CSCW honorable mention
  
  Publication Publication Projet
- KrishiPustak: A Social Networking System for Low- Literate Farmers
  
  Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
  
  ACM Conference on Computer-Supported Cooperative Work | March 2015
  
  Best of CSCW honorable mention
  
  Publication Publication Projet
- Blended Learning in Indian Colleges with Massively Empowered Classroom
  
  Ed Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Viraj Kumar, Bill Thies
  
  March 2015
  
  Publication Publication
- Turk-Life in India
  
  Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
  
  Proceedings of Group 2014 | November 2014
  
  Publication Projet
- Ethnography in Parallel
  
  Jacki O'Neill, Rinku Gajera
  
  COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems | May 2014
  
  COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems
  
  Publication
- Being a turker
  
  Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta, Martin, David
  
  Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, pp. 224-235. | February 2014
  
  Publication Publication
- Relationship-based Business Process Crowdsourcing?
  
  Jacki O'Neill, David Martin
  
  January 2013
  
  Publication
- When a little knowledge isn’t a dangerous thing
  
  Jacki O'Neill, David Martin, Tommaso Colombino, Antonietta Grasso
  
  May 2011
  
  Publication
- The times they are a-changin’: mobile payments in india
  
  Deepti Kumar, David Martin, Jacki O'Neill
  
  April 2011
  
  Publication Projet
- From ethnographic study to mixed reality: a remote collaborative troubleshooting system
  
  Jacki O'Neill, Stefania Castellani, Frederic Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai
  
  March 2011
  
  Publication
- Talking about (my) Generation’: Creativity, Practice, Technology & Talk
  
  David Martin, Jacki O'Neill, Dave Randall
  
  September 2009
  
  Publication
- Asymmetrical collaboration in print shop-customer relationships
  
  Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey Woolfe
  
  September 2007
  
  Publication
- The practical indispensability of articulation work to immediate and remote help-giving
  
  Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
  
  November 2006
  
  Publication
- Representations Can be Good Enough
  
  Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frederic Roulland, Peter Tolmie
  
  January 2005
  
  Publication
- Microsoft New Future of Work Report 2024
  
  Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
  
  MSR-TR-2024-56 | December 2024
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2023
  
  Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
  
  MSR-TR-2023-34 | December 2023
  
  Publié par Microsoft
  
  Publication Projet Projet
- Microsoft New Future of Work Report 2022
  
  Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
  
  MSR-TR-2022-3 | May 2022
  
  Publié par Microsoft
  
  Publication Vidéo Vidéo Vidéo Vidéo Vidéo Vidéo Projet Projet Projet Projet
- The Unbearable Modernity of Mobile Money: Technical Report
  
  Ishita Ghosh, Jacki O'Neill
  
  MSR-TR-2020-6 | March 2020
  
  Publié par Microsoft
  
  Publication Projet
- Working Digital Money into a Cash Economy
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  MSR-TR-2017-57 | December 2017
  
  Publié par Microsoft
  
  Publication Projet
- Dukawalla: Voice Interfaces for Small Businesses in Africa
  
  Elizabeth Ankrah, Stephanie Nyairo, Mercy Muchai, Kagonya Awori, Millicent Ochieng, Mark Kariuki, Jacki O'Neill
  
  ArXiv | November 2024
  
  Publication PDF Projet
- Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
  
  PDF DOI Publication
- The Unbearable Modernity of Mobile Money
  
  Ishita Ghosh, Jacki O'Neill
  
  Journal of Computer Supported Co-operative Work | February 2020
  
  Publication Projet
- Rethinking Financial Inclusion: From Access to Autonomy
  
  Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
  
  Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
  
  David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
  
  PDF DOI Projet
- Rethinking MOOCs: The Promises for Better Education in India
  
  David Nemer, Jacki O'Neill (jaoneil)
  
  International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
  
  DOI
- Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
  
  Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
  
  Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
  
  Article No. 72
  
  PDF DOI Projet
- Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
  
  Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
  
  Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
  
  PDF DOI Projet
- Turking In A Global Labour Market
  
  David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
  
  Computer Supported Cooperative Work (CSCW) | January 2016
  
  This is an almost final version, the final version is on the Springer site
  
  Publication Publication Projet
- Lifting the mantle of protection from Weber’s presuppositions in his theory of bureaucracy
  
  Graham Button, David Martin, Jacki O'Neill, Tommaso Colombino
  
  Human Studies | May 2012
  
  Publication
- Event extraction for legal case building and reasoning
  
  Nikolaos Lagos, Frederique Segond, Stefania Castellani, Jacki O'Neill
  
  Intelligent Information Processing V | January 2010
  
  Publication
- Designing technology as an embedded resource for troubleshooting
  
  Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frederic Roulland
  
  Computer Supported Cooperative Work (CSCW) | June 2009
  
  Publication
- Designing for diagnosing: Introduction to the special issue on diagnostic work
  
  Monika Büscher, Jacki O'Neill, John Rooksby
  
  Computer Supported Cooperative Work (CSCW) | June 2009
  
  Publication
- Working with Generative AI: We need more African Voices, Real African Voices
  
  Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
  
  November 2024
  
  Projet
- White Paper on AI and the Future of Work in Africa
  
  Jacki O'Neill, Vukosi Marivate, Barbara Glover, Winnie Karanu, Girmaw Abebe Tadesse, et.al.
  
  May 2024
  
  Publication Projet
- Colour, it’s just a constant problem’: an examination of practice, infrastructure and workflow in colour printing
  
  David Martin, Jacki O'Neill, Tommaso Colombino, Frederic Roulland, Jutta Willamowski
  
  Computer Supported Cooperative Work, 2 | Publié par Springer | 2010
  
  Publication Publication