Utilize surveys to understand data in your customer data platform
Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions.
Data management
Harness the full potential of your data with Microsoft Dynamics 365 data management solutions, designed to provide business leaders with the clarity and control needed to make informed decisions. Transform complex data into actionable insights that drive success in the digital-first world.
Refine results
Products
Content Type
Publish date
-
-
How you can collect feedback and protect customer information
As today’s world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiences—truly understanding your customers is of the upmost importance. -
Preparing for the future of retail with customer data platforms
Consumer packaged goods companies and retailers are reinventing ways to serve consumers in a digital world. -
How banks use customer data platforms to streamline connections
Any professional working in the banking industry would tell you that customers are their most important asset. -
Microsoft acquires Orions Systems to expand Dynamics 365 capabilities
Helping organizations maximize the potential of their observational data The role of computer vision is rapidly expanding to include helping businesses run better and increase earning potential. -
Rapidly scale patient screening and assessments for COVID-19
As the world copes with the COVID-19 pandemic, Microsoft is providing cloud solutions to frontline responders to help coordinate and automate emergency responses. -
Derive actionable insights from your customer service data
We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. -
Nonprofits optimize donor engagement with Dynamics 365 Customer Insights
Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. -
Our vision for the Microsoft customer data platform
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything. -
Tivoli Gardens personalizes the guest experience with Customer Insights
Meet Bernt Bisgaard Caspersen, Head of architecture and IT delivery at Tivoli Gardens in Copenhagen; one of the world’s longest running amusement parks. -
How data, analytics, and insights can improve customer service
What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. -
Industry Accelerators: Rapidly deploy solutions specific to your industry
Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis.
Get started with Dynamics 365
Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
