AI

Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.

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Power Platform

January 27, 2020

3 min read

2020 release wave 1 plans for Dynamics 365 and Power Platform now available

Today, we published the 2020 release wave 1 plans for Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between April and September 2020.
CRM

January 29, 2020

4 min read

What’s in store for retail with the customer data platform

According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry.
Business Decision Makers

January 30, 2020

4 min read

Create an amazing e-commerce customer experience with fraud protection

Fraud is a huge barrier for everyone involved in an e-commerce transaction.
CRM

February 5, 2020

5 min read

Using AI to build a modern field service organization

Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.
CRM

February 19, 2020

5 min read

New AI features connect and extend insights across the organization

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations.
ERP

February 26, 2020

2 min read

Improve efficiency and quality with AI-infused finance processes

AI is going to transform the finance function.
Business Decision Makers

March 3, 2020

4 min read

Dynamics 365 Customer Service general availability roundup

By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service.
Power Platform

April 2, 2020

6 min read

2020 release wave 1 launches with new apps and over 400 features

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform.
Internet of Things

April 8, 2020

4 min read

Reduce supply chain disruptions with AI, IoT, and mixed reality

Disruptions in global supply chains have significantly increased over the last decade, fueled by a myriad of triggers ranging from trade wars, demand surges from social marketing, natural disasters, and most recently, the recent COVID-19 pandemic.
Business Decision Makers

April 9, 2020

5 min read

New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
Business Decision Makers

April 29, 2020

3 min read

How Microsoft and American Express help merchants battle fraud

Many of us have experienced a rejected credit card transaction when shopping online.
Business Decision Makers

July 22, 2020

6 min read

Introducing new functionalities to Dynamics 365 Connected Store

Earlier this year at NRF, we laid out our vision for Microsoft Dynamics 365 Connected Store and had an opportunity to learn a lot from our customer discussions.

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