New! Better grouping of cases into topics in Dynamics 365 Customer Service Insights
We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights.
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Building smart cities of the future with Microsoft
The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. -
Focusing on the customer experience at Customer Contact Week
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. -
New in Dynamics 365 Customer Service Insights: Share workspaces, train AI model with renamed topics
Since our announcement of the General Availability of Customer Service Insights on April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service. -
Announcing new features, growing demand for Dynamics 365 and Power Platform
2019 release wave 2 plan, AI Builder, updated AI capabilities, and a new look for Power BI, PowerApps Portals, and enhancements for Microsoft Flow all coming this year. -
New! Dynamics 365 Virtual Agent for Customer Service is available for preview
It is with great pleasure that we’re announcing availability of the public preview of Dynamics 365 Virtual Agent for Customer Service. -
Podcast: Know what your consumers say, seek, and feel
Business professionals such as product owners, marketers, and sellers are looking to find the right insights about their consumers. -
Deliver better experiences with Dynamics 365 Customer Service Insights
It’s my pleasure to announce the general availability of Dynamics 365 Customer Service Insights. -
Microsoft Dynamics 365 Fraud Protection public preview is now available
We are pleased to announce the Dynamics 365 Fraud Protection public preview is now available! With Dynamics 365 Fraud Protection we’re providing a cloud-based service for online merchants to help increase revenue, lower fraud-related costs, and improve customer experience. -
Announcing new capabilities in Dynamics 365 Customer Service Insights
Applies to: Dynamics 365 Customer Service Insights Dynamics 365 Customer Service Insights enables you to quickly connect to your customer service data and use out-of-the-box AI-powered insights to take informed action to increase customer satisfaction. -
Microsoft Dynamics 365 Customer Insights is now generally available
We are pleased to announce that Microsoft Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources – to gain a single view of customers and derive intelligent insights […] -
April 2019 Release launches with new AI, mixed reality, and 350+ feature updates
Today, we officially kick off the release of a six-month wave of more than 350 new capabilities, feature updates and applications across Dynamics 365 and the Power Platform.
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