Dynamics 365 Sales

Discover the latest in Dynamics 365 Sales. Learn how AI and automation can help boost your sales and enhance customer interactions.

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CRM

October 26, 2022

3 min read

New sales sequences experience improves seller productivity

The Microsoft Dynamics 365 sales accelerator helps sellers sell smartly by building a strong and prioritized pipeline, offering context, and suggesting next actions through sales sequences that expedite the sales process.
CRM

November 10, 2022

4 min read

Boost seller productivity with embedded Teams calls and conversation intelligence

In today’s business environment, efficiency is paramount for seller productivity.
Power Platform

December 5, 2022

6 min read

Essential ways Dynamics 365 and Power Platform help you do more with less

As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity.
CRM

January 10, 2023

4 min read

Transform retail customer experiences with the Microsoft Customer Experience Platform

Marketers today are rethinking their data strategies, looking for ways to take ownership of their customer data and to use that resource to create valued customer relationships in a time of tightening privacy legislation.
CRM

January 19, 2023

3 min read

Optimize sales conversation follow-ups in two easy steps

Taking time to speak with customers remains one of the best ways to build relationships and close deals faster.
CRM

January 24, 2023

2 min read

Optimize Dynamics 365 Sales product usage with new reports!

Data is one of the key resources to making informed, contextual decisions.
Power Platform

January 25, 2023

8 min read

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023.
CRM

February 16, 2023

3 min read

Manage opportunities more effectively with the new sales pipeline view!

The sales pipeline is a visual representation of where prospects are within the sales funne
Power Platform

February 21, 2023

4 min read

Join us for Microsoft Customer Success Day—dedicated to realizing business value with Dynamics 365 and Power Platform

We’re thrilled to invite you to the first-ever Microsoft Customer Success Day, a free virtual conference for Microsoft Dynamics 365 and Power Platform users on March 16, 2023.
CRM

March 2, 2023

4 min read

How to engage customers with the right communication channels

In our daily lives there is a time and a place for all kinds of communication channels.
CRM

March 6, 2023

9 min read

Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business

Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functions—from sales, service, and marketing to supply chain.
Power Platform

March 16, 2023

4 min read

Copilot in Viva Sales available as thousands of customers adopt next-generation AI in Dynamics 365 Copilot and Power Platform

Since first announcing new AI-powered experiences for Microsoft Viva Sales last month, we’ve given these capabilities a name—Copilot in Viva Sales—and introduced new sales scenarios and updates.

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