Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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Power Platform

April 2, 2020

6 min read

2020 release wave 1 launches with new apps and over 400 features

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform.
CRM

April 27, 2020

1 min read

Automatic update policy for Dynamics 365 Marketing

Starting in May 2020, Microsoft Dynamics 365 Marketing will enable system-driven, automatic updates for all our customers.
CRM

June 16, 2020

1 min read

Deprecation of Voice of the Customer surveys on Dynamics 365 Marketing on July 1, 2020

This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution.
CRM

June 22, 2020

6 min read

Retail perspectives, pt. 1: chart a course to restart and grow

The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more.
CRM

June 25, 2020

3 min read

Retail perspectives, pt. 2: rethink customer experiences

Customer experience is more important now than ever before.
CRM

July 14, 2020

4 min read

Unlock insights and power personalized experiences with Dynamics 365 Customer Insights

Today, people have access to more content, purchasing channels, and brand options than in the past, and their expectations for great customer experiences continues to grow, even in uncertain times.
CRM

July 14, 2020

3 min read

Team Rubicon: refining the logistics of disaster response

When natural disaster strikes, lives depend on the fast mobilization and delivery of emergency supplies and personnel.
CRM

August 7, 2020

2 min read

5 insights on how to connect experiences with customer data platforms

If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records.
CRM

August 17, 2020

3 min read

4 ways Microsoft is a leader in customer lifecycle management

It’s safe to say there has never been a time like the present.
CRM

September 1, 2020

1 min read

Enrich customer data with brand and interest affinities with Dynamics 365 Customer Insights

In these uncertain times, winning and retaining customers requires a deeper understanding of their brand and interest affinities to deliver relevant, personalized experiences.
CRM

September 10, 2020

4 min read

How the Miami HEAT digitally transformed their fan engagement

My family and I more than welcomed the return of professional basketball during the long summer months of 2020.
CRM

October 1, 2020

5 min read

Announcing new innovations for the Microsoft customer data platform

Know your customers like never before In every industry, we hear about the struggle to transform from a reactive to proactive organization that can respond to changes in the market, customer needs, and even within their own business.

Get started with Dynamics 365

Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.

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