Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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CRM

October 17, 2019

2 min read

Customer Data Platform (CDP): It’s not just for B2Cs anymore

The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies.
CRM

October 29, 2019

3 min read

Delivering five star experiences with a customer data platform

For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital.
CRM

November 11, 2019

3 min read

Our vision for the Microsoft customer data platform

Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything.
CRM

December 3, 2019

2 min read

Using AI to better understand and engage your customers

Artificial intelligence (AI) has been around for some time now.
CRM

December 19, 2019

2 min read

Nonprofits optimize donor engagement with Dynamics 365 Customer Insights

Nonprofit organizations rely on donors and volunteers to sustain and expand their missions.
CRM

January 16, 2020

4 min read

Five ways nonprofits can benefit from marketing automation

Nonprofits (or not-for-profits) exist in a highly competitive world.
CRM

January 28, 2020

2 min read

How your growing businesses can compete and win on the customer experience

Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization.
CRM

January 29, 2020

4 min read

What’s in store for retail with the customer data platform

According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry.
CRM

February 6, 2020

2 min read

Authenticate Dynamics 365 Marketing domains by April 2020

Want to reduce the chance of customers’ spam filters blocking your email messages? Try authenticating your domain.
CRM

February 11, 2020

3 min read

Why educators should be looking at marketing automation

When people hear the words education and automation in the same sentence, many automatically presume the topic is online education.
CRM

February 19, 2020

5 min read

New AI features connect and extend insights across the organization

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations.
CRM

March 12, 2020

2 min read

Microsoft is a customers’ choice in CRM lead management

In another era, people will talk was a warning.

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