Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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CRM

June 7, 2019

2 min read

Dynamics 365 Customer Insights at Microsoft Business Applications Summit

Are you attending Microsoft Business Applications Summit in Atlanta next week? Check our sessions to get a deep dive on Customer Insights and see demos of upcoming new experiences.
CRM

June 13, 2019

5 min read

The Dynamics 365 for Marketing June 2019 update is now available

The June 2019 update of Dynamics 365 for Marketing is released and available for customers to install or update to starting now! This update includes several new complete features, previews of a few upcoming AI features, plus plenty of performance and stability improvements.
CRM

July 2, 2019

1 min read

Dynamics 365 Customer Insights release for July 2019

The Dynamics 365 Customer Insights team is happy to announce the availability of the July release.
CRM

July 3, 2019

5 min read

Why personalization is key to surviving today’s retail market

The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before.
CRM

July 9, 2019

4 min read

Financial services: How to leverage data to strengthen customer loyalty

The landscape of modern banking has changed dramatically in the past decade.
CRM

July 9, 2019

2 min read

The Dynamics 365 for Marketing July 2019 update is available now

The July 2019 update of Dynamics 365 for Marketing is now released and available to all customers! This update includes a few new features, plus plenty of performance and stability improvements.
CRM

July 17, 2019

1 min read

Improved testing introduced for planned updates of Dynamics 365 for Marketing

As previously announced, we are in the process of updating all outdated installations of Dynamics 365 for Marketing to the April 2019 release.
CRM

August 3, 2019

9 min read

Dynamics 365 for Marketing August update and early access are available now

The August 2019 update of Dynamics 365 for Marketing is now released and available to all customers! We’re also releasing early access features, which you can choose to enable together with the August 2019 update.
CRM

August 6, 2019

3 min read

Customer data platform: A win-win for the entire C-suite

Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways.
CRM

August 6, 2019

1 min read

Dynamics 365 Customer Insights – August 2019 release notes

The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! New features Performance improved for Power BI connector Segment as an entity Progress indicator Performance improved for the Power BI connector After making some adjustments, the performance for our Power BI connector has been significantly improved.
CRM

August 13, 2019

4 min read

Customer data platform: Going beyond MDMs and CRMs

In today’s competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before.
CRM

August 19, 2019

3 min read

Customer centricity: A key priority across lines of business

In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition.

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