Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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CRM

June 28, 2023

2 min read

Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and Innovation

Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of empowering users, fostering collaboration, and driving innovation.
Copilot

June 21, 2023

8 min read

Copilot in Dynamics 365 Marketing revolutionizes marketing with query assist and content ideas

The use cases for Copilot in customer experience (CX) are endless.
Azure

June 19, 2023

5 min read

Dynamics 365 application modernization on Azure: Envisioning the future

Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace.
CRM

April 27, 2023

4 min read

Optimize experiences for sellers and marketers with Dynamics 365

You can do more with less, utilizing the power of AI to optimize experiences for your sellers, marketers, and data analysts so they can deliver better experiences for your customers.
CRM

April 19, 2023

5 min read

Use generative AI to drive customer engagement with 2023 release wave 1 for Dynamics 365 Marketing and Customer Insights

Discover how 2023 release wave 1 for Dynamics 365 Marketing and Dynamics 365 Customer Insights will help you delight your customers while increasing your team’s efficiency.
CRM

April 11, 2023

6 min read

Release wave 1: Transforming customer experiences with generative AI and Dynamics 365

Generative AI has left its mark on computing, and it’s only the beginning.
Power Platform

April 4, 2023

7 min read

Release wave 1 expands agility, automation, and innovation across Microsoft Dynamics 365 and Power Platform

Today we launched 2023 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2023.
Azure

March 14, 2023

4 min read

Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights

With Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative AI-powered tools to learn more about their customers, create targeted customer segments, and generate personalized content.
CRM

March 6, 2023

9 min read

Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business

Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functions—from sales, service, and marketing to supply chain.
CRM

February 23, 2023

2 min read

Extend and optimize your customer outreach with custom channels

In this fast-paced world, customers expect to be able to interact with brands in ways that extend beyond traditional channels.
CRM

February 3, 2023

4 min read

Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step.
Power Platform

January 25, 2023

8 min read

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023.

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