Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Lösningar
Hitta rätt AI-lösning för din organisation
Uppnå transformerande AI-fördelar genom att köpa, utöka, skapa eller samarbeta.
Köp färdiga lösningar
Microsoft 365 Copilot
Omforma arbetet med en kraftfull AI-assistent som har inbyggd säkerhet i företagsklass.
Utöka och anpassa
Microsoft Copilot Studio
Skapa och anpassa AI-agenter som kan utöka funktionerna i Microsoft 365 Copilot.
Skapa dina egna lösningar
Azure AI Foundry
Designa, anpassa och hantera AI-appar och agenter i stor skala.
Samarbeta med partner
Partnermarknadsplats
Stimulera din AI-transformation med hjälp av pålitliga Microsoft-partner.
CUSTOMER STORIES
Följ Microsoft