Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Riešenia
Zistite, aký je ten správny prístup k umelej inteligencii pre vašu organizáciu
Kupujte, rozširujte, vytvárajte alebo sa spájajte s partnermi, aby ste dosiahli transformačné výhody umelej inteligencie.
Kúpte si hotové riešenia
Microsoft 365 Copilot
Transformujte prácu pomocou výkonného AI asistenta so zabudovaným podnikovým zabezpečením.
Rozšírenie a prispôsobenie
Microsoft Copilot Studio
Vytvárajte a prispôsobujte AI agentov na rozšírenie funkcií Microsoft 365 Copilota.
Vytvorte si vlastné riešenia
Azure AI Foundry
Navrhujte, prispôsobujte a spravujte AI aplikácie a agentov vo veľkom rozsahu.
Práca s partnermi
Marketplace partnerov
Podporte svoju transformáciu AI s pomocou dôveryhodných partnerov spoločnosti Microsoft.
CUSTOMER STORIES
Sledujte Microsoft