Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Oplossingen
Vind de juiste AI-aanpak voor jouw organisatie
Koop, breid uit, bouw of werk samen om transformerende AI-voordelen te bereiken.
Koop kant-en-klare oplossingen
Microsoft 365 Copilot
Transformeer je werk met een krachtige AI-assistent met ingebouwde beveiliging op ondernemingsniveau.
Uitbreiden en aanpassen
Microsoft Copilot Studio
Bouw en pas AI-agents aan om de mogelijkheden van Microsoft 365 Copilot uit te breiden.
Maak je eigen oplossingen
Azure AI Foundry
Ontwerp, pas aan en beheer AI-apps en agents op grote schaal.
Werk samen met partners
Partner-marketplace
Geef je AI-transformatie kracht met hulp van vertrouwde Microsoft-partners.
CUSTOMER STORIES
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