Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Løsninger
Finn den riktige KI-tilnærmingen for organisasjonen din
Kjøp, utvid, bygg eller inngå samarbeid for å oppnå transformative KI-fordeler.
Kjøp forhåndsbygde løsninger
Microsoft 365 Copilot
Transformer arbeid ved å bruke en kraftig KI-assistent med innebygd sikkerhet på bedriftsnivå.
Utvid og tilpass
Microsoft Copilot Studio
Bygg og tilpass KI-agenter for å uvide funksjonene til Microsoft 365 Copilot.
Bygg dine egne løsninger
Azure AI Foundry
Utform, tilpass og administrer KI-apper og -agenter i skala.
Arbeid med partnere
Partner-markedsplass
Driv KI-transformasjonen din med hjelp fra betrodde Microsoft-partnere.
CUSTOMER STORIES
Følg Microsoft