This is the Trace Id: 6021205d149504184978f6b64fb3929f
Customer service

Provide self-service customer experiences using AI assistants

Deliver AI-powered self-service customer experiences through chat, voice, and avatar-based AI assistants.
A woman holding a phone.
Outcomes

Drive real results in customer service

Reduce the need for time-consuming manual support resources. Solve customer issues promptly with self-service chat, voice, and avatar-based AI assistants. Relevant for Chief Customer Service Officers and Chief Operating Officers.
A man and woman sit on a couch, focused on a tablet they are sharing between them.

 Increase customer satisfaction

Provide instant support, accurate answers, and personalized interactions to minimize customer frustration.
A woman smiles while holding a laptop in one hand and looking at her phone with the other.

Improve self-service resolution rates

Guide customers to resolve issues quickly and independently, escalating only when necessary.
A woman stands by a kitchen table, holding a cup and looking towards the camera with a warm smile.

Boost first call resolution rates

Triage issues before escalation and suggest solutions based on the customer’s unique history.
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Paplašināšana un pielāgošana

Microsoft Copilot Studio

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