AI-Powered Customer Self-Service

Outcomes

Drive real results in customer service

Reduce the need for time-consuming manual support resources. Solve customer issues promptly with self-service chat, voice, and avatar-based AI assistants. Relevant for Chief Customer Service Officers and Chief Operating Officers.

A man and woman sit on a couch, focused on a tablet they are sharing between them.

 Increase customer satisfaction

Provide instant support, accurate answers, and personalized interactions to minimize customer frustration.

A woman smiles while holding a laptop in one hand and looking at her phone with the other.

Improve self-service resolution rates

Guide customers to resolve issues quickly and independently, escalating only when necessary.

A woman stands by a kitchen table, holding a cup and looking towards the camera with a warm smile.

Boost first call resolution rates

Triage issues before escalation and suggest solutions based on the customer’s unique history.

솔루션

조직에 딱 맞는 AI 접근 방식을 찾아보세요.

구매, 연장, 구축하거나, 파트너와 함께 혁신적인 AI 혜택을 누려보세요.

사전 빌드된 솔루션 구매하기

Microsoft 365 Copilot

기본 제공 엔터프라이즈급 보안과 함께 강력한 AI 도우미로 업무를 혁신하세요.

자세한 정보

확장하고 사용자 지정하기

Microsoft Copilot Studio

Microsoft 365 Copilot의 기능을 확장할 AI 에이전트를 구축하고 사용자 지정하세요.

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나만의 솔루션 구축하기

Azure AI 파운드리

대규모로 AI 앱과 에이전트를 설계, 사용자 지정, 관리하세요.

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파트너와 협력하기

파트너 마켓플레이스

믿을 수 있는 Microsoft 파트너와 함께 AI 전환을 가속화하세요.

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CUSTOMER STORIES

Discover how organizations are using AI for customer service

A woman with long brown hair wearing a white sweater, with the text MSC visible.

“MSC has always been known for the personal service that we give to our customers; with Microsoft Dynamics 365 we are adding new tools to that experience.”

Fabio Catassi, Chief Information Officer, MSC Mediterranean Shipping Company

A large cruise ship is floating on the water.

“Our goal was to create an agent that could address a wide range of customer questions and requests with natural language—just like a live agent, and with 24/7 availability.”

Scot Pettit, Sr. Director, E-commerce at Holland America Line

A man in a green jacket standing next to another man.

“We think of AI as our copilot at Telkomsel…. Our customers look forward to even greater interactions with our customer service agents backed up by Veronika.”

Derrick Heng, Chief Marketing Officer, Telkomsel