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Customer service

Resolve customer problems with an always-on AI agent

Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
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Outcomes

Drive real results in customer service

Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
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Boost first call resolution rates

Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
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Speed up issue resolution

Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
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Improve repeat issue rates

Proactively address root causes of issues through data-driven insights and continuous learning.
솔루션

조직에 딱 맞는 AI 접근 방식을 찾아보세요.

구매, 연장, 구축하거나, 파트너와 함께 혁신적인 AI 혜택을 누려보세요.
사전 빌드된 솔루션 구매하기

Microsoft 365 Copilot

기본 제공 엔터프라이즈급 보안과 함께 강력한 AI 도우미로 업무를 혁신하세요.
자세한 정보
확장하고 사용자 지정하기

Microsoft Copilot Studio

Microsoft 365 Copilot의 기능을 확장할 AI 에이전트를 구축하고 사용자 지정하세요.
자세한 정보
나만의 솔루션 구축하기

Azure AI 파운드리

대규모로 AI 앱과 에이전트를 설계, 사용자 지정, 관리하세요.
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파트너와 협력하기

파트너 마켓플레이스

믿을 수 있는 Microsoft 파트너와 함께 AI 전환을 가속화하세요.
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CUSTOMER STORIES

Discover how organizations are using AI for customer service

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A blue and white logo with the text EAT.N Powering Business Worldwide.
“We’re aiming to strengthen our customer support approach with Copilot for Service by using CRM insights to speed responses and improve the overall customer experience.”
Jason Pappas, Director of AI and Innovation, Eaton
Solutions
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“Microsoft’s leadership and innovation in the AI space led us to select Microsoft Copilot Studio.”
Bobby van Groningen, IT Lead, ABN AMRO Bank
Solutions
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“We’re unlocking value and growth as technologies like generative AI proliferate at speed. … We’re on track to improve all key business processes with AI by 2025.”
Rohit Lakhotia, General Manager of Customer and Channel AI at Telstra
90 percent
Of employees using One Sentence Summary report time savings
Solutions
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RESOURCES

Take the next step in your AI journey

  1.
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Get the full scenario guide for resolving issues with Microsoft 365 Copilot

Learn how Copilot for Service can help service representatives diagnose and respond to issues.
Learn more
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Transform work with autonomous agents across your business processes

Streamline business processes, boost efficiency, and enhance customer experiences through AI-driven automation.
Learn more
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See how Azure AI Foundry transforms customer service

Access the latest reasoning and foundation models and integrate AI agents into your apps with Azure OpenAI.
Learn more
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