digital transformation
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Inside Microsoft: Being Customer Zero in an AI-powered world
Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT…
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Supercharge your business transformation with Microsoft Viva
Microsoft Digital readiness guide AI transformation is one of the most profound business changes in decades. Making the most of AI tools will require careful planning, thoughtful communication, comprehensive employee enablement, and diligent tracking. Fortunately, Microsoft Viva fills all of…
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The future of work is here: Transforming our employee experience with AI
Microsoft Digital stories The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly followed by the generative AI revolution in 2022, we’re living through a…
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Smarter labs, faster fixes: How we’re using AI to provision our virtual labs more effectively
Microsoft Digital stories Providing technical support at an enterprise of our size here at Microsoft is a constant balancing act between speed, quality, and scalability. Systems grow more complex, user expectations continue to rise, and traditional support models often struggle…
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Camp Copilot: Try our 7 tips for driving Microsoft 365 Copilot adoption with a virtual skilling event
Microsoft Digital stories When you’re rolling Microsoft 365 Copilot out for your organization, there’s plenty to consider. What are your priority scenarios? Who should lead your adoption efforts? What’s the best way to help employees learn to use it? But…
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Eight steps for managing your support team content with AI tools
Microsoft Digital stories Like many large organizations, our support team develops thousands of troubleshooting guides, self-help resources, knowledge base articles, and process documents to guide our support engineers in helping customers with technical issues. As we have grown over the…
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Driving Microsoft 365 Copilot adoption with our Copilot Champs Community
Microsoft Digital stories This story reflects updated guidance from Microsoft Digital—it was first published in 2024. Nobody helps employees adopt a new tool like their peers—the people who know their responsibilities, their organizational culture, and their day-to-day tasks. In the…
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Wrangling our email with the Prioritize My Inbox feature in Microsoft Outlook
Microsoft Digital stories The pace and intensity of work today is faster than ever, and tools like Microsoft Outlook are evolving quickly to help us keep up, including the coming addition of one new Outlook feature—Prioritize My Inbox—that has the…
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The $500-billion challenge: Inside the modernization of Microsoft Treasury’s backend infrastructure
Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with our Azure…
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Unlock your productivity: Here are our Top 10 tips for using Microsoft 365 Copilot every day
Microsoft Digital stories This story reflects updated guidance from Microsoft Digital—it was first published in 2024. Imagine having a personal assistant that helps you navigate your daily tasks effortlessly. Microsoft 365 Copilot offers just that, allowing you to work smarter,…
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Driving the future of work: How we’re approaching Microsoft 365 Copilot change management at Microsoft
Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with our Azure…
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A ‘room in a box:’ Upgrading our small meeting rooms with Express Install for Microsoft Teams Rooms
Microsoft Teams Rooms is a conference room tech solution for today’s AI-powered workplace. It features modernized Microsoft Teams technologies optimized for hybrid work environments, and it has had a positive impact on productivity since being installed in thousands of conference…