Corporate Functions
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Supercharge your business transformation with Microsoft Viva
Microsoft Digital readiness guide AI transformation is one of the most profound business changes in decades. Making the most of AI tools will require careful planning, thoughtful communication, comprehensive employee enablement, and diligent tracking. Fortunately, Microsoft Viva fills all of…
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Enabling modern support at Microsoft with AI
We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support needs of our employees here at Microsoft. How are we doing this? We—Microsoft Digital, the…
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Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our…
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The $500-billion challenge: Inside the modernization of Microsoft Treasury’s backend infrastructure
Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with our Azure…
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A ‘room in a box:’ Upgrading our small meeting rooms with Express Install for Microsoft Teams Rooms
Microsoft Teams Rooms is a conference room tech solution for today’s AI-powered workplace. It features modernized Microsoft Teams technologies optimized for hybrid work environments, and it has had a positive impact on productivity since being installed in thousands of conference…
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Responsible AI: Why it matters and how we’re infusing it into our internal AI projects at Microsoft
Like the computer itself and electricity before it, AI is a transformational technology. It’s providing never-before-seen opportunities to reimagine productivity, address major social challenges, and democratize access to technology and knowledge. As AI reshapes how we work and live, it…
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Deploying Microsoft Places at Microsoft with our works councils
Our strong partnership with our works councils has led to the successful deployment of many Microsoft 365 Copilot applications, including one of the latest, Microsoft Places. Places is a workplace scheduling tool that uses AI to make scheduling in-person meetings…
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Guiding hands: Inside the councils steering AI projects at Microsoft
As one of the first global enterprises to implement Microsoft 365 Copilot and other AI tools at scale, we entered the AI era with a mix of boldness and caution. That meant striving to capture the opportunities of AI fully…
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AI is revolutionizing the way we support corporate functions at Microsoft
This story reflects updated guidance from Microsoft Digital—it was first published in 2024. AI is a game changer when it comes to improving how our corporate functions operate. At least that is what we at Microsoft, and many in the…
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Top five ways data is the fuel that powers IT at Microsoft
At Microsoft Digital, our mission is to transform the digital employee experience across devices, applications, and hybrid infrastructure. But what fuels that transformation? Data. Enterprise data, backed by a strong strategy and culture, powers the technologies that drive Microsoft forward.…
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Sharing our Customer Zero story at the Microsoft 365 Community Conference
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. This story was published to preview a specific event, which has…