cloud
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Five principles that guided our network journey to Microsoft Azure and the cloud at Microsoft
At Microsoft, we operate one of the world’s largest IT infrastructures. So, when we embarked on the journey nearly a decade ago to move from a primarily on-premises network of physical servers to one that now operates almost entirely in…
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Microsoft uses a scream test to silence its unused servers
This story was first published in 2019. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our…
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Running our customer service and support contact centers on Microsoft Azure
This story reflects updated guidance from Microsoft Digital—it was first published in July 2024. Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT…