Azure networking
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Unleashing API-powered agents at Microsoft: Our internal learnings and a step-by-step guide
Microsoft Digital technical stories Agentic AI is the frontier of the AI landscape. These tools show enormous promise, but harnessing their power isn’t always as straightforward as prompting a model or accessing data from Microsoft 365 apps. To reach their…
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Smarter labs, faster fixes: How we’re using AI to provision our virtual labs more effectively
Microsoft Digital stories Providing technical support at an enterprise of our size here at Microsoft is a constant balancing act between speed, quality, and scalability. Systems grow more complex, user expectations continue to rise, and traditional support models often struggle…
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Securing the borderless enterprise: How we’re using AI to reinvent our network security
Microsoft Digital stories The modern enterprise network is complex, to say the least. Enterprises like ours are increasingly adopting hybrid infrastructures that span on-premises data centers, multiple cloud environments, and a diverse array of remote users. In this context, traditional…
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The $500-billion challenge: Inside the modernization of Microsoft Treasury’s backend infrastructure
Editor’s note: This story was created with the help of artificial intelligence. To learn more about how Inside Track is using the power of generative AI to augment our human staff, see our story, Reimagining content creation with our Azure…
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Running our customer service and support contact centers on Microsoft Azure
This story reflects updated guidance from Microsoft Digital—it was first published in July 2024. Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT…
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Finding and fixing network outages in minutes—not hours—with real-time telemetry at Microsoft
This story was first published in 2024. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our…