
This story was first published in 2024. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.
Watch the video below to see Dave Rodriguez interview Trent Berghofer about how we use the Windows 365 Cloud PC platform to provide our employees with virtual loaner PCs when they need a backup machine to keep working.
Rodriguez is a principal product manager on the Frictionless Devices team in Microsoft Digital, the company’s IT organization. He talks with Berghofer about using the Windows 365 Cloud PC platform to provide employees with a low-touch, personalized, secure Windows experience hosted on Microsoft Azure.
“With Windows 365 Cloud PC, we’ve been able to accelerate our digital-first support model for hybrid employees and de-emphasize our reliance on walk-up, in-person support at the on-site service locations,” says Berghofer, general manager of Field IT Management and leader of the Support team in Microsoft Digital.
Issuing Cloud PCs to our employees allows them to return to productivity on a machine they already own or have on their person because we don’t have to send them physical back up machines. This allows them to get back to productivity faster and reduces our costs.
