Author: Jason Kellington
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Securing the borderless enterprise: How we’re using AI to reinvent our network security
Microsoft Digital stories The modern enterprise network is complex, to say the least. Enterprises like ours are increasingly adopting hybrid infrastructures that span on-premises data centers, multiple cloud environments, and a diverse array of remote users. In this context, traditional security tools are still playing checkers while the malicious actors are playing chess. To make… Read More
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Enabling modern support at Microsoft with AI
We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support needs of our employees here at Microsoft. How are we doing this? We—Microsoft Digital, the company’s IT organization—are using autonomous AI agents built on platforms such as Microsoft Copilot Studio… Read More
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Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our support workflow, improving the support experience for our employees, and raising the bar for AI-powered… Read More
All posts by Jason Kellington
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Enhancing flexible work with AI: How we’re using Microsoft Places to empower our employees
The advent of flexible work has changed the way we think of the workplace here at Microsoft. Like other enterprises, we’re focusing on how we can coordinate, modernize, and optimize our approach to the fast-changing world of modern work. Microsoft…
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AI in action: Unpacking our internal journey with Windows 11 and Copilot+ PCs
At Microsoft, Windows 11 has been powering the 225,000 devices our employees and vendors use to do their work since it was released in the fall of 2021. Since then, the addition of many new features and the integration of…
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Boosting Microsoft 365 Copilot Chat with smart enterprise content management
When our employees look for content internally here at Microsoft, they go to Microsoft 365 Copilot Chat first. With Copilot Chat, they can easily get answers to questions, catch up on missed work, generate new ideas, and more by tapping…