Author: Keith Boyd

Featured

  • Inside Microsoft: Being Customer Zero in an AI-powered world

    Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT leaders, we are living in extraordinary times. But change can be destabilizing, even during normal… Read More

  • The future of work is here: Transforming our employee experience with AI

    Microsoft Digital stories The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly followed by the generative AI revolution in 2022, we’re living through a time of unprecedented workplace change. From hybrid, flexible work to the advent of generative AI… Read More

  • Unlocking the value of Microsoft 365 Copilot at Microsoft

    In Microsoft Digital, the organization’s IT department, we get to share our internal learnings deploying and using Microsoft 365 Copilot at Microsoft with many enterprise customers. During in-person briefings, I often remind customers that Copilot is still quite new, and that it upends years of human-computer interaction patterns. For over 40 years, we’ve trained knowledge… Read More

All posts by Keith Boyd