October 2024

October 31, 2024

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Jason Kellington

Boosting Microsoft 365 Copilot Chat with smart enterprise content management

When our employees look for content internally here at Microsoft, they go to Microsoft 365 Copilot Chat first. With Copilot Chat, they can easily get answers to questions, catch up on missed work, generate new ideas, and more by tapping…
October 31, 2024

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Lukas Velush

Seven things we learned deploying Microsoft 365 Copilot for Sales at Microsoft

We’ve entered the age of AI, and our salespeople are reaping the benefits here at Microsoft. Thanks to Microsoft 365 Copilot for Sales, their days are more efficient, their communication is more streamlined, and their interactions with essential sales tools…
October 24, 2024

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Danielle Veluz

Location-based routing enables Microsoft India move to Microsoft Teams

Editor’s note: This story has been updated with new details and updated terminology. Location-based routing helped Microsoft overcome the challenge of finally moving its employees in India from Skype for Business to Microsoft Teams. Made more challenging by the outbreak…
October 21, 2024

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Alex Fleck

Measuring the success of our Microsoft 365 Copilot rollout at Microsoft

Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We’re using new approaches to learning and development, community engagement and, of course, measuring success. Microsoft Digital, the company’s IT organization, has been leading the charge on…
October 19, 2024

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Lukas Velush

How we’re recapping our meetings with AI and Microsoft Teams Premium at Microsoft

Traditionally, missing a meeting—or even just a part of it—could mean being left behind while the rest of the team pressed forward. Referring to prior meetings was tedious, requiring employees to sift through hours of recorded dialogue to find specific…
October 18, 2024

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Josh Krenz

Microsoft’s upgraded transportation experience arrives in Puget Sound

There’s no doubt—hybrid work is the new norm. To adapt to the new world of hybrid work and achieve its vision of a truly modern employee experience, Microsoft is prioritizing the improvement of employees’ daily commutes. For a while now,…
October 18, 2024

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Inside Track staff

Modernizing Microsoft’s internal Help Desk experience with ServiceNow

Microsoft is transforming the experience of our internal IT helpdesk agents and, using ServiceNow IT Service Management, we’re improving the experience our employees have when they request IT help. We’ve transitioned the traditional and custom IT tools and features in…
October 17, 2024

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Lukas Velush

Deploying Microsoft 365 Copilot in four chapters

What this guide contains Intro: Deploying Microsoft 365 Copilot Chapter 1: Getting governance right Chapter 2: Implementation with intention Chapter 3: Driving adoption to capture value Chapter 4: Building a foundation for support Appendix: Downloadable assets to support your deployment…
October 17, 2024

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Inside Track staff

Unpacking Microsoft’s speedy upgrade to Windows 11

This story was first published in 2022. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our…
October 14, 2024

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Keith Boyd

Powering a generational shift in IT at Microsoft with AI

As the IT team at Microsoft, we in Microsoft Digital have experienced monumental shifts in the way we build, deploy, manage, and support information technology. The most recent generational shift happened in 2020, spurred by the global pandemic and subsequent…
October 10, 2024

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Idunn Wolfe

Getting more out of Microsoft 365 Copilot with purposeful prompts

This story is part of our video series showcasing in-house experts using real-world scenarios to explore the transformative capabilities of Microsoft 365 Copilot. We periodically update our stories, but we can’t verify that they represent the full picture of our…
October 3, 2024

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Idunn Wolfe

How we’re delivering demos in Microsoft 365 Copilot at Microsoft

This story is part of our video series showcasing in-house experts using real-world scenarios to explore the transformative capabilities of Microsoft 365 Copilot. We periodically update our stories, but we can’t verify that they represent the full picture of our…

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