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INDUSTRY

Microsoft for telecommunications

Connect the future with AI.
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White paper

Discover how agentic AI is transforming telecom operations

Download the white paper
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Blog 

Learn how Microsoft is powering the future of telecom with agentic AI

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Video

Transforming Telco with GenAI: Proximus and TCS's GitHub Copilot Journey

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Blog

Microsoft AI ignites telecom innovation and growth

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OVERVIEW

Transform telecom innovation and growth

Accelerate your business performance and growth with Microsoft AI

Personalize customer experiences

Reinvent customer care using agentic AI to improve satisfaction and increase loyalty and digital adoption.

Secure and automate business operations

Build trust and accelerate service delivery with unified data, integrated security, and AI-powered automation.

Optimize with autonomous networks

Automate the network to self-heal and optimize to mitigate cyberthreats and ensure service continuity.

Grow beyond connectivity

Generate new revenue with AI-driven solutions and security offerings that monetize network investments.
CUSTOMER ENGAGEMENT PLATFORM

Elevate telecom customer experiences

Deliver simple, AI-powered customer experiences with the Customer Engagement Platform by Amdocs and Microsoft.
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CUSTOMER STORIES

See how organizations are innovating

  1. Vodafone Logo
  2. AT&T Logo
  3. KDDI Logo
  4. T-Mobile Logo
  5. Telefonica Logo
  6. docomo business logo
Building with Vodafone logo on it
Vodafone Logo
“With Azure AI Foundry…seamlessly explore, build, test, and deploy using cutting-edge AI tools and machine learning models.”
Ahmed Elsayed, CIO UK and Europe Digital Engineering Director
70%
Of inquiries were resolved by TOBi
30%
Of inquiries were directed to a live agent 
Products
  • Azure AI Studio
    Azure AI Foundry
  • Azure AI Search
  • Microsoft copilot icon
    Microsoft Copilot
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AT&T Logo
“We see big upside for Azure OpenAI Service to improve employee experiences, enhance customer interactions, and boost developer efficiency.”
Jon Summers, Chief Information Officer
Products
  • Azure OpenAI
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KDDI Logo
“Streamlining information collection and using generative AI to create PowerPoint documents accelerates the sales cycle.”
Masayoshi Kobayashi, Core Staff Member, Business Design Division, Business Solution Sector
74%
Reduction in sales prep time
Products
  • microsof copilot icon
    Microsoft Copilot
  • GitHub Copilot
  • Azure
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T-Mobile Logo
"… Power Platform is … making it even easier to leverage the benefits of AI and add it to applications that have a real impact on our business."
Brian Hodel, Principal Developer for Power Platform
Products
  • Microsoft Copilot Studio
  • Power Apps
  • Dataverse
Telefonica Logo
By using AI, we’ve provided centralized access to the information … and clear instructions [that help reduce agents’] response time.
William Teixeira João, Senior B2C Customer Services Strategy Manager
Products
  • Azure AI Foundry
  • Azure API Management
  • Azure Kubernetes Service
  • Azure Cosmos DB
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docomo business logo
“By ingesting logs and alerts from our security solutions into Microsoft Sentinel, we can correlate threat analysis from multiple sources. This automation saves valuable time to resolve incidents.”
Masaki Onishi, Director, Security Operations Division
Products
  • Microsoft 365 E5
  • Microsoft Security Copilot
  • Microsoft Sentinel
  • Microsoft Defender
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PARTNER SOLUTIONS

Explore more telecom solutions

Explore solutions
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Amdocs

Reimagine the telecom experience

Deliver intuitive, AI-powered experiences with a customer engagement platform. 
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CSG

Increase customer loyalty

Gain a better understanding of your customers—and create exceptional experiences for them.
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Teneo.ai

Connect with your customers

Improve customer experience by boosting your contact centers with Agentic AI to improve accuracy and speed to resolution while cutting costs.
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TCS

Create curated digital experiences

Engage your customers with innovative content delivered anytime, anywhere.
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Accenture

Transform your business

Drive profitability and hyper-personalization with modern operating, and growth models.
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PRODUCTS

Learn about products for telecom 

Transform your organization with trusted products from Microsoft.
Microsoft Copilot Studio

Microsoft Copilot Studio

Transform customer and employee experiences by building your own agents in Microsoft Copilot Studio.
Learn more
Azure Open AI Service

Azure OpenAI in Foundry Models

Build your own agents and generative AI apps. 
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Dynamics 365 Customer Service

Empower agents to deliver exceptional service on any channel using generative AI and automation.
Learn more

Dynamics 365 Field Service

Optimize your service operations with generative AI, the IoT, and mixed reality.
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Dynamics 365 Customer Insights

Dynamics 365 Customer Insights

Create engaging experiences by uniting customer data with real-time journeys.
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Dynamics 365 Sales

Make selling easier and generate revenue with automation, real-time insights, and next-generation AI.
Learn more
Dynamic Contact Center

Dynamics 365 Contact Center

Deliver intelligence, automation, and efficiency across your contact center channels with existing CRMs through Microsoft Copilot.
Learn more
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RESOURCES

Resources

White paper
• April 2025

Discover how agentic AI is transforming telecom operations

Achieve significant levels of operational efficiency, productivity, and innovation with Microsoft AI-powered enterprise automation.
Download the white paper
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Playbook
• May 2025

Find out how Microsoft partners are shaping the future of AI in telecom

Download the playbook
Playbook
• May 2025

Deliver comprehensive security and compliance for European telecom providers

Download the playbook
GET STARTED

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Business Solutions Hub

Find your cloud solution

Explore the Business Solutions Hub to find additional solutions for your unique business needs.
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Microsoft AI

Achieve more with AI

Tap into the latest AI news and learn how Microsoft is empowering the world with AI-powered solutions.
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