AI-Powered Customer Self-Service

Outcomes

Drive real results in customer service

Reduce the need for time-consuming manual support resources. Solve customer issues promptly with self-service chat, voice, and avatar-based AI assistants. Relevant for Chief Customer Service Officers and Chief Operating Officers.

A man and woman sit on a couch, focused on a tablet they are sharing between them.

 Increase customer satisfaction

Provide instant support, accurate answers, and personalized interactions to minimize customer frustration.

A woman smiles while holding a laptop in one hand and looking at her phone with the other.

Improve self-service resolution rates

Guide customers to resolve issues quickly and independently, escalating only when necessary.

A woman stands by a kitchen table, holding a cup and looking towards the camera with a warm smile.

Boost first call resolution rates

Triage issues before escalation and suggest solutions based on the customer’s unique history.

Solusi

Temukan pendekatan AI yang tepat untuk organisasi Anda

Beli, perluas, bangun, atau bermitra untuk meraih manfaat AI transformatif.

Beli solusi yang telah dibangun sebelumnya

Microsoft 365 Copilot

Transformasi pekerjaan dengan asisten AI yang canggih dan dilengkapi keamanan kelas perusahaan.

Pelajari selengkapnya

Perluas dan kustomisasi

Microsoft Copilot Studio

Bangun dan sesuaikan agen AI untuk memperluas kemampuan Microsoft 365 Copilot.

Pelajari selengkapnya

Bangun solusi Anda sendiri

Azure AI Foundry

Rancang, sesuaikan, serta kelola agen dan aplikasi sesuai kebutuhan.

Pelajari selengkapnya

Bekerja sama dengan mitra

Marketplace mitra

Dukung transformasi AI Anda dengan bantuan dari mitra Microsoft yang tepercaya.

Pelajari selengkapnya

CUSTOMER STORIES

Discover how organizations are using AI for customer service

A woman with long brown hair wearing a white sweater, with the text MSC visible.

“MSC has always been known for the personal service that we give to our customers; with Microsoft Dynamics 365 we are adding new tools to that experience.”

Fabio Catassi, Chief Information Officer, MSC Mediterranean Shipping Company

A large cruise ship is floating on the water.

“Our goal was to create an agent that could address a wide range of customer questions and requests with natural language—just like a live agent, and with 24/7 availability.”

Scot Pettit, Sr. Director, E-commerce at Holland America Line

A man in a green jacket standing next to another man.

“We think of AI as our copilot at Telkomsel…. Our customers look forward to even greater interactions with our customer service agents backed up by Veronika.”

Derrick Heng, Chief Marketing Officer, Telkomsel