Worten, a major consumer electronics retail chain, faced challenges in accessing and managing internal operational documents stored in SharePoint. This hindered quick searches for critical information in stores, leading to inefficiencies in customer service.
Worten implemented an advanced chatbot developed with Microsoft and EY, using the Azure AI platform, to reduce documentation search times and increase productivity.
Worten's implementation of Microsoft's OpenAI and Azure AI Search technologies reduced documentation search times from minutes to seconds, significantly increasing productivity and enhancing customer service efficiency.
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