As a tech-driven leader in its industry, Capita is exploring AI to enhance its internal operations, employee experience, and to create better outcomes for clients.
Capita adopted Microsoft 365 Copilot, an enterprise AI assistant integrated into Microsoft 365. Using this tool, the company is empowering employees across the business and driving innovation with Copilot Agents.
The company made major gains in productivity and efficiency, saving 9,000 employee hours per month, whilst also elevating the employee experience and driving greater inclusivity.
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