Q&A: NTT DATA trusts Microsoft AI to enhance automation and transform operations

NTT DATA needed an agentic AI solution that is rapidly deployable, integrates with enterprise systems, and ensures enterprise-grade security. This allows the company to deliver high-performance AI use cases, enhancing efficiency and scalability for clients.

With Microsoft Copilot Studio, Power Platform, and Azure AI Foundry, NTT DATA has launched agentic AI services to achieve these goals. As one of the largest Operator Connect and Teams Phone partners, the company's deep Microsoft expertise made this a natural choice.

The enterprise security, automation, and seamless integration of the Microsoft AI ecosystem allows NTT DATA to scale AI efficiently, enhance customer and employee experiences, and drive long-term digital transformation at speed and scale.

AI is transforming how businesses operate, but what does it take to deploy it at scale? Aishwarya Singh, SVP Global Head of Digital Collaboration Services at NTT DATA, answers some of the most common questions about building an AI-powered service using cutting-edge tools from Microsoft.

Q: What were you looking for in an AI solution? 

We needed an agentic AI solution that was fast to deploy, seamlessly integrated with our existing tech stack, and highly secure. As a service provider, our priority is enabling AI use cases that maximize efficiency, automation, and performance for our clients. That’s why we built our agentic AI services using Microsoft Copilot Studio and Power Platform—a move that’s already delivering significant results.

Q: Why did you choose Microsoft over other AI providers?

We’ve had a long-standing strategic partnership with Microsoft. As one of the largest Operator Connect and Teams Phone partners, our teams—from engineering to sales—already work closely together, giving us deep expertise in their ecosystem.  The Microsoft AI stack offers a very comprehensive set of tools for AI, automation, and collaboration.

“This isn’t just about cutting costs and boosting efficiency—it’s about freeing up employees to focus on higher-value work while delivering a seamless experience for customers.”

Aishwarya Singh, SVP Digital Collaboration Services, NTT DATA

Q: What advice would you give to companies just starting their AI journey?

There’s no single roadmap for AI adoption. Some businesses start by exploring potential AI use cases, while others come in with a clear list of processes they want to automate immediately. The key is to align AI with business outcomes and deploy iteratively. Whether you need a discovery phase or have a three-month automation plan, the right AI platform will help you scale efficiently.

Q: What’s next for AI at NTT DATA?

We’re scaling fast. With the Microsoft AI ecosystem, security, and seamless integration have set us up to expand our AI services across industries. With Copilot Studio, Power Platform, and Azure AI Foundry, we’re building an AI framework that unlocks automation at scale, enhances customer and employee experiences, and drives long-term digital transformation.

Final Thoughts 

AI is no longer a futuristic concept, it’s here, and it’s changing the way businesses operate in real-time. For companies looking to scale AI, the right technology, strategy, and partnerships can make all the difference. As we’ve seen, with the right tools, automation isn’t just possible, it’s inevitable.

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