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2/20/2025

Mitie transforms data management and enables AI-driven insights with Microsoft Fabric

Increased customer demand for efficiency meant Mitie required an innovative platform to streamline its data processes and support predictive services in facilities management.

Mitie adopted Microsoft Fabric to handle the full data lifecycle, enabling AI and machine learning capabilities to deliver predictive insights and optimise operations.

With Fabric, Mitie improved data efficiency, powered predictive services, and enhanced sustainability while delivering exceptional services to its customers and communities.

Mitie
Gareth Rees, Director of Enterprise Technology, Mitie

We can’t do this alone, and that’s why we’ve built the best with the best, which is why we work with great technology companies like Microsoft to provide cutting edge AI technologies for our customers.

Gareth Rees, Director of Enterprise Technology, Mitie

Mitie is a leading UK facilities management company, with 72,000 employees, and provides transformative service delivery for its customers while creating inclusive and efficient spaces. By adopting Microsoft Fabric, Mitie has revolutionised how it ingests, transforms, and analyses data, enabling cutting-edge AI and machine learning capabilities. This innovation powers insights for customers, optimises internal operations, and supports Mitie’s vision of delivering exceptional services sustainably.

Driving transformation in facilities management

“Facilities management in the UK is being transformed by technology. It's driven by increased customer demands for efficiency and social responsibility,” explains Gareth Rees, Director of Enterprise Technology, Mitie. “We can’t do this alone, and that’s why we’ve built the best with the best, which is why we work with great technology companies like Microsoft to provide cutting edge AI technologies for our customers.”

Mitie’s adoption of Microsoft Fabric is central to its transformation strategy. With Fabric’s integrated platform, Mitie can:
• Ingest, transform, and manipulate data seamlessly.
• Run AI and machine learning models efficiently across datasets.

“The reason Fabric is so good for us is because it gives us one platform which can ingest the data, and transform and manipulate the data as we need to,” highlights Alan Williams, Head of Advanced Analytics, Mitie.

Enhancing services with predictive capabilities

AI and machine learning are core to Mitie’s strategy, enabling predictive and condition-based services. By leveraging Microsoft Fabric, Mitie can better serve its clients through:
• Condition-based maintenance for efficient operations.
• Demand-based cleaning for optimised resource usage.
• Risk-based security for enhanced safety.

“What we've experienced so far with Fabric is we're able to move more quickly. We're able to move more securely. We're able to move more sustainably,” explains Daniel Blake, Data Director, Mitie.

Additionally, real-time data streaming through Fabric supports:
• Anomaly detection for assets like air conditioning units, identifying live performance issues.
• Fleet management for monitoring vehicle locations, speeds, and scheduling system performance.

Creating impact with data-driven insights

For Mitie, data is more than a byproduct—it’s a critical enabler of service delivery. By adopting Microsoft Fabric, Mitie transforms data into actionable insights that:
• Provide warm schools on winter mornings.
• Ensure clean hospital waiting rooms.
• Enable efficient flow through public spaces.

Building a lasting legacy

Mitie’s partnership with Microsoft also supports its broader mission to create social value and leave a lasting positive impact on the communities it serves. “It's about delivering the exceptional every day and leaving a lasting, positive legacy,” emphasises Gareth Rees.

What we've experienced so far with Fabric is we're able to move more quickly. We're able to move more securely. We're able to move more sustainably.

Daniel Blake, Data Director, Mitie

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