Serena Hillman

Principal Research Manager

Publications

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- Beyond Theory: A UX Outcomes Casebook for HCI Education
  
  Serena Hillman, Carolyn Pang, Samira Jain, Carman Neustaedter, Jofish Kaye, Ali Rizvi, David McDonald, Qunfang Wu, Craig MacDonald
  
  2024 International Conference on Human-Computer Interaction | May 2024
  
  Publication
- A Reflection on Human-Notebook Experiences in the Era of AI
  
  Yunchen Huang, Serena Hillman
  
  MSR-TR-2024-11 | April 2024
  
  Published by Microsoft
  
  Publication
- ESUS: Aligning and Simplifying SUS for Enterprise Applications
  
  Stephen Schneider (stschneider), Serena Hillman, Paula Bach, Guoping Ma
  
  Journal of User Experience | February 2024, Vol 19(2): pp. 60-74
  
  Publication
- Understanding & Evaluating UX Outcomes at Scale
  
  Serena Hillman, Samira Jain, Craig MacDonald, Elizabeth Churchill, Carolyn Pang, Jofish Kaye, Erick Oduor
  
  Proceedings of the ACM Conference on Computer-Supported Cooperative Work And Social Computing | October 2023
  
  Publication
- A Call to Revisit Classic Measurements for UX Evaluation
  
  Stephen Schneider, Serena Hillman
  
  Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW) 2023 Workshop on Understanding & Measuring UX Outcomes at Scale | October 2023
  
  Publication
- No Such Thing as Normal: Explorations and Opportunities for Neurodiversity in Research
  
  Erika Sam, Serena Hillman
  
  Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI) 2022 Workshop on Dreaming Disability Justice in HCI | May 2022
  
  Publication
- The BLUE Framework: Designing User-Centered In-Product Feedback for Large Scale Applications
  
  Serena Hillman, Samira Jain, Vichita Jienjitlert, Paula M Bach
  
  Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI) 2022 | May 2022
  
  PDF Publication

- Beyond Theory: A UX Outcomes Casebook for HCI Education
  
  Serena Hillman, Carolyn Pang, Samira Jain, Carman Neustaedter, Jofish Kaye, Ali Rizvi, David McDonald, Qunfang Wu, Craig MacDonald
  
  2024 International Conference on Human-Computer Interaction | May 2024
  
  Publication
- A Reflection on Human-Notebook Experiences in the Era of AI
  
  Yunchen Huang, Serena Hillman
  
  MSR-TR-2024-11 | April 2024
  
  Published by Microsoft
  
  Publication
- ESUS: Aligning and Simplifying SUS for Enterprise Applications
  
  Stephen Schneider (stschneider), Serena Hillman, Paula Bach, Guoping Ma
  
  Journal of User Experience | February 2024, Vol 19(2): pp. 60-74
  
  Publication
- Understanding & Evaluating UX Outcomes at Scale
  
  Serena Hillman, Samira Jain, Craig MacDonald, Elizabeth Churchill, Carolyn Pang, Jofish Kaye, Erick Oduor
  
  Proceedings of the ACM Conference on Computer-Supported Cooperative Work And Social Computing | October 2023
  
  Publication
- A Call to Revisit Classic Measurements for UX Evaluation
  
  Stephen Schneider, Serena Hillman
  
  Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW) 2023 Workshop on Understanding & Measuring UX Outcomes at Scale | October 2023
  
  Publication
- No Such Thing as Normal: Explorations and Opportunities for Neurodiversity in Research
  
  Erika Sam, Serena Hillman
  
  Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI) 2022 Workshop on Dreaming Disability Justice in HCI | May 2022
  
  Publication
- The BLUE Framework: Designing User-Centered In-Product Feedback for Large Scale Applications
  
  Serena Hillman, Samira Jain, Vichita Jienjitlert, Paula M Bach
  
  Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI) 2022 | May 2022
  
  PDF Publication

- A Reflection on Human-Notebook Experiences in the Era of AI
  
  Yunchen Huang, Serena Hillman
  
  MSR-TR-2024-11 | April 2024
  
  Published by Microsoft
  
  Publication
- ESUS: Aligning and Simplifying SUS for Enterprise Applications
  
  Stephen Schneider (stschneider), Serena Hillman, Paula Bach, Guoping Ma
  
  Journal of User Experience | February 2024, Vol 19(2): pp. 60-74
  
  Publication
- Beyond Theory: A UX Outcomes Casebook for HCI Education
  
  Serena Hillman, Carolyn Pang, Samira Jain, Carman Neustaedter, Jofish Kaye, Ali Rizvi, David McDonald, Qunfang Wu, Craig MacDonald
  
  2024 International Conference on Human-Computer Interaction | May 2024
  
  Publication
- Understanding & Evaluating UX Outcomes at Scale
  
  Serena Hillman, Samira Jain, Craig MacDonald, Elizabeth Churchill, Carolyn Pang, Jofish Kaye, Erick Oduor
  
  Proceedings of the ACM Conference on Computer-Supported Cooperative Work And Social Computing | October 2023
  
  Publication
- A Call to Revisit Classic Measurements for UX Evaluation
  
  Stephen Schneider, Serena Hillman
  
  Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW) 2023 Workshop on Understanding & Measuring UX Outcomes at Scale | October 2023
  
  Publication
- No Such Thing as Normal: Explorations and Opportunities for Neurodiversity in Research
  
  Erika Sam, Serena Hillman
  
  Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI) 2022 Workshop on Dreaming Disability Justice in HCI | May 2022
  
  Publication
- The BLUE Framework: Designing User-Centered In-Product Feedback for Large Scale Applications
  
  Serena Hillman, Samira Jain, Vichita Jienjitlert, Paula M Bach
  
  Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI) 2022 | May 2022
  
  PDF Publication