Tag: Engage your Customers
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Inspire your frontline workers and elevate your employee experience
The more you empower these workers with technology to help them stay engaged across your organization, while also enabling them to better serve your customers or complete specific jobs, the bigger the impact they are likely to have on your business and organizational goals.
The four new marketing superpowers to master now
Marketing leaders today have the power to understand and shape the customer journey in a way that was unimaginable only a few years ago. A customer experience that is more holistic than ever before is now possible.
How financial advisors can build better client relationships on social media
Financial advisors know all about the value of developing relationships with prospects and clients. Whether you’re providing banking services, investment vehicles, or insurance products, you know that the number one way to get business is through personal connections and referrals. You rely on word of mouth and warm introductions to help you win people’s trust.
Contact centers: Intelligent bots can increase average handle time
All things being equal, reducing average handle time (AHT) in contact centers is a good thing. Any content center manager will tell you how critical this metric is. It is easy to understand why that is the case.
Empowering business leaders to make good decisions with data and analytics
As technology becomes more accessible to non-technicians, business leaders are taking more control over the tools and processes that affect their functional area. Whatever the business outcomes they’re striving for, these leaders can make use of progressive customer-facing applications and good data to create actionable insights that support their needs.
Delivering differentiated client experiences in asset and wealth management
The asset and wealth management industry continues to experience a lot of consolidation with deals such as Morgan Stanley/E*Trade/Eaton Vance, Schwab/TD Ameritrade, and Franklin Templeton/Legg Mason. Scale is becoming an important competitive advantage in this winner-takes-all environment.