Tag: Azure
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The future of customer service: AI innovations and real-world applications
Exceptional customer experiences are now the standard. AI is revolutionizing how businesses interact with customers, enhancing experiences and meeting evolving expectations. Incorporating AI into your customer engagement strategy can help your organization anticipate consumer trends, personalize content and recommendations, and empower customer service agents to focus on meaningful interactions. Early AI adopters are realizing an astonishing $3.
Strengthening patient data integrity with advanced security and AI solutions
Microsoft’s security toolkits provided a ready-made solution that allowed an Ontario-based health network to create a stable environment that maintains continuity of care even in the face of disruptions. A cyberattack has the potential to be catastrophic in any industry.
Enhancing efficiency with AI automation and insights
Operational efficiency is the cornerstone of a successful business, and AI is transforming operations through automation, machine learning, and predictive analytics. These technologies help optimize critical processes and uncover practical insights, enabling organizations to save costs, increase productivity, and foster innovation. Among business leaders “extremely familiar” with AI, 41% anticipate a complete redesign of their processes.
Trends in customer experience: Personalizing with AI
Exceptional customer experiences are no longer the exception—they’re the rule. Companies need the right combination of innovation and cultural transformation to stand out, build customer trust, and achieve high engagement.
Modernize financial services to mitigate challenges in risk
Risk comes in many forms. And companies in the financial services sector face it to a higher degree—and on more fronts—than the average business, whether they’re making investment decisions, complying with regulations, thwarting cyberattacks, or preventing fraud.
Harnessing the power of APIs for AI-powered innovation
New AI technology is driving rapid change for businesses and consumers alike, and organizations are exploring opportunities to harness the power of AI to improve productivity and spur creativity.
Safer sharing of health records with SMART Health Cards
To help minimize the spread of COVID-19 while also supporting the speedy reopening of businesses and schools, Washington State Department of Health (DOH) launched WA Verify, an online portal that provides free digital copies of state vaccine records to individuals.
Advancing medical and healthcare research through Microsoft technologies
In 2019, medical researchers at the Jackson Laboratory in Bar Harbor, Maine, were searching for a way to accelerate the development of cancer drugs. They faced a unique challenge.
How technology enables sustainable smart cities
According to United Nations projections, sixty-eight percent of the world’s population will live in cities by 2050. The migration to urban centers is accelerating the need for digital transformation as government and city leaders face increasing pressure to make cities safer, accessible, sustainable, and prosperous.
Enabling sustainable supply chains with data
Customers and shareholders increasingly expect manufacturers to be proactive on sustainability and social responsibility—and to be transparent about those results. PwC reports in their “ESG Reporting: Getting Started” report, published in January 2022, that the Securities and Exchange Commission (SEC) is trending toward increasing environmental, social, and governance (ESG) reporting.