Exceptional customer experiences are no longer the exception—they’re the rule. Companies need the right combination of innovation and cultural transformation to stand out, build customer trust, and achieve high engagement.
For over twenty years, Alluma has used technology to help connect vulnerable families and individuals with the public services they need, including Medicaid, SNAP, EITC, and more. Now powered by Microsoft Azure, the organization’s new One-X-Connection solution and Quick Screener module merge data, technology, and policy to help applicants qualify quickly and anonymously while simplifying the administrative process for their agency partners.
Even before our current season, wealth management firms have relied more and more on the flexibility, localized knowledge, and self-motivated efforts of registered investment advisors (RIAs). These independent financial professionals bring a unique book of clients to larger houses in exchange for better marketing assets, technological capabilities, and even trade execution. The RIA focuses on
The State of Washington had the unique distinction of reporting the first active COVID-19 infection in the United States. Accordingly, it was up to officials in the Washington State Department of Health (DOH) to respond quickly and decisively with containment efforts. That meant ramping up support for the state’s medical infrastructure and providing accurate data
Tom Lawry | National Director for AI, Health and Life Sciences Ours has been called the information age. There is probably no place where this name rings truer than healthcare. In the 1950s A newly-minted physician would go their entire career before seeing medical information and knowledge double. Those graduating today can expect
Dr. Marie Hartwell-Walker defined intimacy as follows: “Intimacy means deeply knowing another person and feeling deeply known.”1 We may not be able to precisely define intimacy, but it’s a feeling we know when we experience it. With the backdrop of human intimacy, what is customer intimacy? Ashley Greene defined customer intimacy as “a measure of your awareness of — and alignment with — your customers’ needs
Large-scale healthcare issues require solutions that connect patients to doctors and healthcare workers while providing insights that can save lives. Healthcare officials use data to treat patients and mitigate pervasive diseases while serving the widest range of patients possible. I recently spoke with Tyler Fisher of the Utah Ryan White Part B Program regarding their
Customer experience is a big focus for businesses today. Customers have more choices than ever, and they are looking at value beyond the features of the product itself to the entire experience, including the evaluation, purchase, and post-purchase steps. The evolution of the customer experience means that customers expect to be able to reach your
The Microsoft team is excited to be part of the Project Convergence public-private partnership that’s establishing the nation’s first 5G-enabled hospital at the VA Palo Alto Health Care System. Collaborating with the U.S. Department of Veterans Affairs, Medivis and Verizon will not only result in 5G-based innovations, it will create unprecedented opportunities to improve
Customers want to be catered to. The ability to differentiate the customer experience between touchpoints and provide personalized interactions at each stage is critical for insurers aiming to branch into the digital space. Modern customers are not just contacting insurance providers through their local agent or a single digital touch point—their journey weaves through a series of
DeVry University wanted to create a streamlined learning environment for their students who took classes both onsite and online. Azure Lab Services allows faculty the flexibility they want for course design and provides students the creativity they need to reach their goals.
By leveraging Microsoft Azure, BARBRI is using the power of cloud technology to optimize their operations and drive efficiency.
Michigan’s Department of Health and Human Services transformed the way child welfare caseworkers track and manage cases with a mobile app built on Microsoft Azure.
