Content type: Customer stories
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Empowering business leaders to make good decisions with data and analytics
As technology becomes more accessible to non-technicians, business leaders are taking more control over the tools and processes that affect their functional area. Whatever the business outcomes they’re striving for, these leaders can make use of progressive customer-facing applications and good data to create actionable insights that support their needs.
Personalized customer experiences courtesy of the cloud
Major brands have quickly learned that consumers drive today’s business environment and that yesterday’s efforts to create a customer-centric operating model are out of date. Consumers have also evolved to want more, so product and service personalization has now taken center stage.
Reimagining the digital front door for healthcare
Over the past year, my colleagues and I have seen a steady uptick in healthcare organizations requesting in-depth discussions on how to further develop their digital front door capabilites. One high-interest topic has been establishing a branded conversational bot (chatbot) that can facilitate frictionless experiences across all digital channels and throughout the engagement journey.
Delivering differentiated client experiences in asset and wealth management
The asset and wealth management industry continues to experience a lot of consolidation with deals such as Morgan Stanley/E*Trade/Eaton Vance, Schwab/TD Ameritrade, and Franklin Templeton/Legg Mason. Scale is becoming an important competitive advantage in this winner-takes-all environment.
How the cloud helps build resilience: clearing up misconceptions about the costs and risks
Customers who are still running on-premises infrastructure don’t always understand how a cloud strategy can make significant contributions to organizational resilience. In fact, they often come with misconceptions about efficiency, security, and cost, and they conclude that the cloud actually undermines resilience.
Andor Health brings AI and clinical capabilities to Microsoft Teams
As 2020 slips into our collective rearview mirror, there is little doubt that the COVID‑19 pandemic had a major impact on virtual healthcare adoption by both consumers and healthcare organizations.
A time to pivot: What comes next for retail
The past year has accelerated the push toward digital transformation for many industries, maybe none more than retail. From operations to manufacturing supply chain to customer experience, there is no facet of retail that is not facing the imperative to pivot or perish.
How DeVry adopted Azure Lab Services to unify learning environments
DeVry University wanted to create a streamlined learning environment for their students who took classes both onsite and online. Azure Lab Services allows faculty the flexibility they want for course design and provides students the creativity they need to reach their goals.
How BARBRI modernized their platform with cloud technology
By leveraging Microsoft Azure, BARBRI is using the power of cloud technology to optimize their operations and drive efficiency.
How the State of Michigan is streamlining its child welfare system
Michigan’s Department of Health and Human Services transformed the way child welfare caseworkers track and manage cases with a mobile app built on Microsoft Azure.