Entering 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to the growth of online sales. In 2015 the total value of merchandise returns was estimated at $643 billion globally.
Last month I had the opportunity to travel to Austin with our hospitality industry team to join the more than 6,000 participants at this year’s HITEC technology conference.
Today’s advancements in sensors, mobility, devices, connectivity, and data insights have created a powerful combination that can unlock business value, drive innovation, and transform guest experiences.
