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HAX Design Library
Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.
Guideline 11
Guideline 11
Make clear why the system did what it did
Enable the user to access an explanation of why the AI system behaved as it did.
Guideline 11 > Pattern 11A
Pattern 11A: Local explanations
G11: Make clear why the system did what it did.
Advertising
Chatbot
E-commerce
Email
Health and wellness
Guideline 11 > Pattern 11A > Example
AlphaCode | 11A: Local explanations
Guideline 11 > Pattern 11A > Example
Copilot in Excel | 11A: Local explanations
Guideline 11 > Pattern 11A > Example
Business Chat | 11A: Local explanations
Guideline 11 > Pattern 11A > Example
Pinterest | 11A: Local explanations
Guideline 11 > Pattern 11B
Pattern 11B: Global explanations
G11: Make clear why the system did what it did.
Advertising
Chatbot
E-commerce
Email
Health and wellness
Guideline 11 > Pattern 11B > Example
D365 Marketing | 11B: Global explanations
Guideline 11 > Pattern 11C
Pattern 11C: Present properties of system outputs
G11: Make clear why the system did what it did.
Advertising
Chatbot
E-commerce
Email
Health and wellness
Guideline 11 > Pattern 11D
Pattern 11D: Map system input attributes to system outputs
G11: Make clear why the system did what it did.
Advertising
Chatbot
E-commerce
Email
Health and wellness
Guideline 11 > Pattern 11D > Example
AlphaCode | 11D: Map system input attributes to system outputs
Guideline 11 > Pattern 11D > Example
Gmail | 11D: Map system input attributes to system outputs
Guideline 11 > Pattern 11D > Example
Sentiment Analysis | 11D: Map system input attributes to system outputs
Guideline 11 > Pattern 11E
Pattern 11E: Map user behaviors to system outputs
G11: Make clear why the system did what it did.
Advertising
Chatbot
E-commerce
Email
Health and wellness
Guideline 11 > Pattern 11F
Pattern 11F: Example-based explanations
G11: Make clear why the system did what it did.
Advertising
Chatbot
E-commerce
Email
Health and wellness
Guideline 11 > Pattern 11F > Example
Image recognition | 11F: Example-based explanations
Guideline 11 > Pattern 11F > Example
Computer Vision | 11F: Example-based explanations
Guideline 11 > Pattern 11G
Pattern 11G: “What if?” explanations
G11: Make clear why the system did what it did.
Advertising
Chatbot
E-commerce
Email
Health and wellness
Guideline 11 > Pattern 11G > Example
Copysmith | 11G: “What if explanations”
Guideline 11 > Pattern 11G > Example
Jasper.ai | 11G: “What if?” explanations
Guideline 11 > Pattern 11G > Example
Grammarly | 11G: “What if?” explanations