HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 1

Guideline 1

Make clear what the system can do

Help the user understand what the AI system is capable of doing.
Guideline 1 > Pattern 1A

Pattern 1A: Introductory blurb
Guideline 1 > Pattern 1B

Pattern 1B: Use explanation (G11) patterns
Guideline 1 > Pattern 1B > Example

Amazon | 1B: Use explanation (G11) patterns

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Guideline 1 > Pattern 1C

Pattern 1C: Expose system controls
Guideline 1 > Pattern 1D

Pattern 1D: Demonstrate possible system inputs
Guideline 1 > Pattern 1E

Pattern 1E: Show a set of system outputs

Guideline 10

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.
Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting
Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences
Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies
Guideline 10 > Pattern 10C > Example

Kommunicate chatbot | 10C: Fall back to other strategies

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