HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 10

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.
Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting
Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences
Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies
Guideline 10 > Pattern 10C > Example

Kommunicate chatbot | 10C: Fall back to other strategies

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Guideline 18

Guideline 18

Notify users about changes

Inform the user when the AI system adds or updates its capabilities.