HAX Design Library

Guideline 11

Make clear why the system did what it did

Enable the user to access an explanation of why the AI system behaved as it did.

Guideline 11 > Pattern 11A

Pattern 11A: Local explanations

Guideline 11 > Pattern 11A > Example

Pinterest | 11A: Local explanations

Guideline 11 > Pattern 11B

Pattern 11B: Global explanations

Guideline 11 > Pattern 11B > Example

Pattern 11E: Map user behaviors to system outputs

Guideline 11 > Pattern 11E > Example

Goodreads | 11E: Map user behaviors to system outputs

Guideline 11 > Pattern 11F

Pattern 11F: Example-based explanations

Guideline 11 > Pattern 11G

Pattern 11G: “What if?” explanations

Guideline 15

Encourage granular feedback

Enable the user to provide feedback indicating their preferences during regular interaction with the AI system.

Guideline 15 > Pattern 15A

Pattern 15A: Encourage explicit feedback on individual system outputs

Guideline 15 > Pattern 15A > Example

Instagram | 15A: Encourage explicit feedback on individual system outputs

Guideline 15 > Pattern 15B

Pattern 15B: Request explicit feedback on selected system outputs

Guideline 15 > Pattern 15C

Pattern 15C: Reporting inappropriate content

Guideline 15 > Pattern 15C > Example

Twitter | 15C: Reporting inappropriate content

Guideline 15 > Pattern 15C > Example

Instagram | 15C: Reporting inappropriate content

Guideline 15 > Pattern 15D

Pattern 15D: Use existing public rating or interaction data as feedback for the system

Guideline 15 > Pattern 15D > Example

Facebook | 15D: Use existing public rating or interaction data as feedback for the system