HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 10

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.
Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting
Guideline 10 > Pattern 10A > Example

Google Search | 10A: Disambiguate before acting

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Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences
Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 11

Guideline 11

Make clear why the system did what it did

Enable the user to access an explanation of why the AI system behaved as it did.
Guideline 11 > Pattern 11A

Pattern 11A: Local explanations
Guideline 11 > Pattern 11A > Example

Google Search | 11A: Local explanations

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Guideline 11 > Pattern 11B

Pattern 11B: Global explanations
Guideline 11 > Pattern 11C

Pattern 11C: Present properties of system outputs
Guideline 11 > Pattern 11D

Pattern 11D: Map system input attributes to system outputs
Guideline 11 > Pattern 11E

Pattern 11E: Map user behaviors to system outputs
Guideline 11 > Pattern 11F

Pattern 11F: Example-based explanations
Guideline 11 > Pattern 11G

Pattern 11G: “What if?” explanations