Linguistic uncertainty expressions | 2A: Match the level of precision in UI communication with the system performance – Language

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First-person expressions of uncertainty (Kim et al., 2024) set expectations for how well the system can do what it can do (Guideline 2) by using hedging language (Pattern 2A), such as “I am 60% confident that…”, “I am not entirely certain that…”, “I’m not sure, but it seems…” to convey that the AI recommendations might be wrong.

The techniques used in this example have the potential to foster appropriate reliance on AI, by reducing overreliance. Keep in mind that overreliance mitigations can backfire. Be sure to test such mitigations in context, with your AI system’s actual users. Learn more about overreliance on AI and appropriate reliance on generative AI.

An example of a question to an AI and its response conveying uncertainty, starting with the expression 'I’m not sure, but…' (Kim et al., 2024; Appendix Figure D2, p.7)
Image captured January 2025.

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Guideline 2 > Pattern 2A

Pattern 2A: Match the level of precision in UI communication with the system performance – Language