AI

Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.

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Business Decision Makers

October 26, 2020

7 min read

Partnering with C3.ai and Adobe to re-invent CRM with AI

As organizations worldwide continue to respond and react to a new business climate, we have seen more clearly than ever that the traditional approach to business applications is no longer sufficient.
CRM

September 25, 2020

3 min read

Redefining what it means to understand customer sentiment

According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies.
CRM

August 17, 2020

3 min read

4 ways Microsoft is a leader in customer lifecycle management

It’s safe to say there has never been a time like the present.
CRM

August 7, 2020

2 min read

5 insights on how to connect experiences with customer data platforms

If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records.
Business Decision Makers

July 22, 2020

6 min read

Introducing new functionalities to Dynamics 365 Connected Store

Earlier this year at NRF, we laid out our vision for Microsoft Dynamics 365 Connected Store and had an opportunity to learn a lot from our customer discussions.
Business Decision Makers

April 29, 2020

3 min read

How Microsoft and American Express help merchants battle fraud

Many of us have experienced a rejected credit card transaction when shopping online.
Business Decision Makers

April 9, 2020

5 min read

New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
Internet of Things

April 8, 2020

4 min read

Reduce supply chain disruptions with AI, IoT, and mixed reality

Disruptions in global supply chains have significantly increased over the last decade, fueled by a myriad of triggers ranging from trade wars, demand surges from social marketing, natural disasters, and most recently, the recent COVID-19 pandemic.
Power Platform

April 2, 2020

6 min read

2020 release wave 1 launches with new apps and over 400 features

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform.
Business Decision Makers

March 3, 2020

4 min read

Dynamics 365 Customer Service general availability roundup

By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service.
ERP

February 26, 2020

2 min read

Improve efficiency and quality with AI-infused finance processes

AI is going to transform the finance function.
CRM

February 19, 2020

5 min read

New AI features connect and extend insights across the organization

Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations.

Get started with Dynamics 365

Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.

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