AI

Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.

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Business Decision Makers

September 23, 2019

3 min read

Boost your ecommerce revenue with Dynamics 365 Fraud Protection

With the booming growth of online technologies and marketplaces comes the burgeoning rise of a variety of cybersecurity challenges for businesses that conduct any aspect of their operations through online software and the Internet.
Power Platform

October 1, 2019

5 min read

Release wave 2 launches with over 400 updates, new apps, and industry solutions

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform.
CRM

October 2, 2019

2 min read

Announcing Microsoft Dynamics 365 Product Insights – Now in preview

I’m thrilled to introduce a new analytics application in the Microsoft Dynamics 365 portfolio which gives organizations real-time visibility into how customers use their products or services.
Business Decision Makers

October 8, 2019

3 min read

Protect your e-commerce business with Dynamics 365 Fraud Protection

Big data AI is no longer a fantasy, but a reality.
Business Decision Makers

October 16, 2019

3 min read

4 essential capabilities to make the most of AI in the workplace

To realize the benefits of AI, your business needs more than great technology and great data.
CRM

October 17, 2019

2 min read

Customer Data Platform (CDP): It’s not just for B2Cs anymore

The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies.
CRM

October 29, 2019

3 min read

Delivering five star experiences with a customer data platform

For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital.
Internet of Things

November 18, 2019

5 min read

Smart cities: Innovation, inclusion, and IoT

This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide.
CRM

December 3, 2019

2 min read

Using AI to better understand and engage your customers

Artificial intelligence (AI) has been around for some time now.
Business Decision Makers

December 18, 2019

4 min read

How to fight the three biggest fraud threats in e-commerce purchases

Most of us don’t think twice about making purchases online, whether we’re ordering books and media, grocery deliveries, or big-ticket items like appliances.
Business Decision Makers

January 6, 2020

4 min read

How virtual agents transform the customer experience

We often hear the phrases customer experience and customer engagement used interchangeably.
Business Decision Makers

January 14, 2020

4 min read

Introducing Dynamics 365 account protection and loss prevention

Process efficiency is key to growing an e-commerce business.

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