AI

Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.

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Copilot

October 26, 2023

5 min read

Release wave 2: Transforming customer experiences with generative AI and Microsoft Dynamics 365

In business applications, we’re using generative AI to break down silos and bridge gaps between data, insights, and people so sellers, marketers, and customer experience (CX) professionals can deliver exceptional experiences across the entire customer journey, seamlessly.
Copilot

October 25, 2023

5 min read

Microsoft Business Applications Launch Event introduces wave of new AI-powered capabilities for Dynamics 365 and Power Platform

Today, at the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024.
Copilot

October 24, 2023

5 min read

Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service

With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work.
Copilot

October 23, 2023

4 min read

Modernize customer support with Copilot in Dynamics 365 Customer Service

The year 2023 has ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers.
Copilot

October 9, 2023

4 min read

Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises

We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.
CRM

October 4, 2023

2 min read

Discover new AI for Microsoft Dynamics 365 at our tenth Business Applications Launch Event

AI is ready for work—the question is: What will your business do with it? Join us at the Microsoft Business Applications Launch Event on October 25 and explore how to create an AI-powered business that helps people and teams be more productive, solve problems faster than ever, and focus more energy on building revenue.
CRM

September 12, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms

Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs.
Copilot

September 7, 2023

7 min read

From Microsoft to global brands, Dynamics 365 Copilot is helping transform customer experiences across service, sales, and marketing

Six months ago, we introduced Microsoft Dynamics 365 Copilot, the world’s first AI Copilot natively built for customer relationship management (CRM) and enterprise resource planning (ERP) applications.
Copilot

September 5, 2023

5 min read

IDC shares how generative AI transforms business processes within marketing, sales, and service

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft.
CRM

August 17, 2023

4 min read

AI at your service with Copilot in Microsoft Dynamics 365 Field Service

The era of AI is here, and it’s transforming how companies service customers in the field.
Copilot

August 9, 2023

7 min read

Introducing Copilot in Dynamics 365 Field Service, helping your frontline deliver exceptional service with next-generation AI

Delivering exceptional service is key for building customer preference and loyalty.
Copilot

August 2, 2023

6 min read

The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers

Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.

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