AI

Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.

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AI

June 13, 2019

2 min read

New in Dynamics 365 Customer Service Insights: Share workspaces, train AI model with renamed topics

Since our announcement of the General Availability of Customer Service Insights on April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service.
Business Decision Makers

June 26, 2019

4 min read

Focusing on the customer experience at Customer Contact Week

As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization.
CRM

July 18, 2019

5 min read

Building smart cities of the future with Microsoft

The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit.
IT Professionals

July 25, 2019

2 min read

New! Better grouping of cases into topics in Dynamics 365 Customer Service Insights

We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights.
CRM

July 31, 2019

5 min read

Dynamics 365 Sales Insights app (with conversation intelligence) generally available

Sales organizations are looking for ways to harness the power of AI and transform their business.
Healthcare

August 7, 2019

3 min read

How to attract and retain top talent in today’s healthcare market

Failure to identify, attract, and retain great talent is a top concern among today’s healthcare providers for good reason.
CRM

August 19, 2019

3 min read

Customer centricity: A key priority across lines of business

In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition.
AI

August 21, 2019

3 min read

Weekly Webinars for the Business Applications Community for September 2019!

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.
CRM

August 29, 2019

3 min read

How data, analytics, and insights can improve customer service

What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day.
CRM

September 16, 2019

4 min read

4 ways sales teams can close deals faster with AI-powered insights

In this two-part series, we’ll explore how AI capabilities in Dynamics 365 Sales Insights helps sales teams sell proactively and managers lead proactively.
Business Decision Makers

September 17, 2019

4 min read

3 common roadblocks to maximizing AI and how to bypass them

If AI is so transformative, why haven’t more enterprises embraced it already? Perhaps we’ve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around.
CRM

September 19, 2019

4 min read

Turn prospects into engaged customers with intelligent sales and marketing

The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers’ experience as everyday consumers.

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Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.

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