Using AI to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.
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Create an amazing e-commerce customer experience with fraud protection
Fraud is a huge barrier for everyone involved in an e-commerce transaction. -
What’s in store for retail with the customer data platform
According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry. -
2020 release wave 1 plans for Dynamics 365 and Power Platform now available
Today, we published the 2020 release wave 1 plans for Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between April and September 2020. -
Introducing Dynamics 365 account protection and loss prevention
Process efficiency is key to growing an e-commerce business. -
How virtual agents transform the customer experience
We often hear the phrases customer experience and customer engagement used interchangeably. -
How to fight the three biggest fraud threats in e-commerce purchases
Most of us don’t think twice about making purchases online, whether we’re ordering books and media, grocery deliveries, or big-ticket items like appliances. -
Using AI to better understand and engage your customers
Artificial intelligence (AI) has been around for some time now. -
Smart cities: Innovation, inclusion, and IoT
This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide. -
Delivering five star experiences with a customer data platform
For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital. -
Customer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institute’s latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies. -
4 essential capabilities to make the most of AI in the workplace
To realize the benefits of AI, your business needs more than great technology and great data.
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