CRM

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CRM

March 26

2 min read

Naming updates to Copilot Service workspace and service representatives

In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how businesses interact with their customers.
AI

March 26

4 min read

Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025

Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025.
Manufacturing

March 25

7 min read

The future of manufacturing with Microsoft Dynamics 365 is here—are you ready?

This week, thousands of manufacturers will gather at Hannover Messe 2025 for insights into the changing manufacturing landscape.
CRM

March 17

1 min read

Teams Phone extensibility for Dynamics 365 Contact Center

Contact centers play a crucial role in delivering exceptional customer support and driving business growth.
CRM

March 13

2 min read

Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance

We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant.
Copilot

March 5

3 min read

Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents

We’re announcing a new program—Microsoft AI Accelerator for Sales—to help more customers rapidly transform their sales organization with Microsoft 365 Copilot and agents, as well as two new agents—Sales Agent and Sales Chat—to help scale the team’s ability to nurture and close deals.
AI

March 3

5 min read

AI-powered sales journeys: Personalization at scale for exceptional customer experiences

Personalizing customer journeys requires a more proactive approach assisted with AI.
CRM

February 27

7 min read

Unlock insights with Business performance analytics in Microsoft Dynamics 365

In today’s fast-changing world, financial, operational, and organizational leaders must respond to shifting demands and market volatility with agility.
AI

February 21

2 min read

Unlock the Customer Feedback Survey Agent powered by Copilot Studio

Contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback.
CRM

February 10

2 min read

Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams

Using spatial annotations is as straightforward as joining a Teams meeting or making a call.
AI

February 3

4 min read

Accelerating sales with unified data in the AI era

AI-powered customer profiling enables a shift from reactive decision making by sales teams to proactive customer engagement.
Automation

January 29

2 min read

Mobile Offline Data with Application Insights

This feature uses Application Insights to provide detailed analytics and reporting capabilities.

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